Support Engineer
About The Position
The Support Engineer is part of the Network Operations Team, monitoring and ensuring uptime of KORE’s Energy Storage Systems and Battery Products. The role contributes to the Customer Support Process and works with cross-functional Engineering teams to support optimized system performance, control, and automation. The position involves troubleshooting complex issues, coordinating and delivering customer support, and contributing to process improvement and documentation. It is suited to someone with customer support experience and an understanding of Electrical and Controls Engineering who is committed to ensuring optimal operation of Energy Storage Systems.
Requirements
- Experience operating Energy Storage Systems across multiple Engineering disciplines.
- Ability to respond quickly to ensure the best customer experience.
- Ability to read and understand blueprints, drawings, and schematics.
- Proficiency in processing historical data to identify root causes.
- Experience using Linux-based operating systems.
- Familiarity with MySQL and other databases.
- Experience with cloud computing.
- Knowledge of communication and networking protocols, including TCP/IP, Modbus, and CANbus.
- Familiarity with office productivity software, including MS Word, Excel, and PowerPoint.
- Team-oriented attitude and willingness to learn.
- Customer support experience and an understanding of Electrical and Controls Engineering.
Responsibilities
- Resolve escalated customer support issues.
- Manage support tickets.
- Support process improvement.
- Review historical data trends.
- Automate monitoring and issue tracking.
- Coordinate across multiple departments.
- Identify root causes of troubles.
- Analyze large data sets.
- Create, review, and maintain documentation.
- Use and provide training on system HMIs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
