Therapy Services Manager

Park Center Inc.•Nashville, TN

20d•$80,000 - $85,000•Onsite

About The Position

The Therapy Services Manager provides clinical and operational leadership for Park Center’s Therapy Services, including co-occurring Intensive Outpatient (IOP) and Outpatient (OP) programming. The Manager supervises assigned clinical staff and designated graduate interns, maintains an active individual therapy caseload, and promotes accessible, person-centered, trauma-informed, and recovery-oriented care for people experiencing mental health and co-occurring substance use conditions. The position reports to the Director of Clinical Services. The role oversees day-to-day clinical and operational activities across Therapy Services, IOP, and OP, including referrals, intakes, schedules, staffing coverage, service coordination, and continuity of care. IOP/OP programming is currently scheduled from 9:00 a.m. to 12:00 p.m. The Manager monitors access, attendance, engagement, census, service outcomes, and documentation trends, and recommends actions to strengthen service quality and program growth. The Manager provides clinical services across Park Center programs, including maintaining an individual therapy caseload, conducting assessments, developing and reviewing treatment plans, providing psychotherapy and group coverage, evaluating progress, coordinating referrals and discharge planning, and responding to clinical risk and crises. The role also provides supervision and professional development to assigned clinical staff and oversight to designated graduate interns. It supports clinical quality, risk management, audits, continuous improvement, and operational accountability in partnership with the Director of Clinical Services. The position operates primarily in a professional office and clinical services environment and may require work at other Park Center sites. Work hours are established by Park Center; the stated schedule is 8:00 a.m. to 4:00 p.m. The role is full-time and based in Nashville, Tennessee, with work at other assigned service locations as needed. The employee may need to sit, stand, walk, use computers and telephones, communicate with members and colleagues, and occasionally lift or move items up to 10 pounds. Reasonable accommodations may be provided consistent with applicable law.

Requirements

Master’s degree in counseling or social work from an accredited institution.
Current unrestricted Tennessee license permitting independent clinical practice, such as LPC-MHSP, LCSW, or LMFT, appropriate to assigned duties.
Clinical experience with mental health and co-occurring substance use disorders, outpatient services, therapeutic groups, treatment planning, and crisis response.
Knowledge of professional ethics, confidentiality, documentation, quality assurance, payer requirements, and applicable regulations.
Ability to manage a clinical caseload, provide supervision, organize program operations, and communicate effectively across disciplines.
Eligibility to provide licensure supervision when specifically assigned, consistent with board and institutional requirements.
Valid driver’s license and compliance with Park Center driving requirements when job duties require travel.

Nice To Haves

Experience supervising clinical staff or interns.
Clinical program coordination or management experience.

Responsibilities

Collaborate respectfully with members, colleagues, and community partners representing diverse experiences, perspectives, cultures, and identities.
Participate in ongoing cultural responsiveness training and promote inclusive, accessible services within the department.
Maintain an active individual therapy caseload, with visit frequency based on clinical need, treatment goals, and appropriate standards of care.
Conduct assessments; develop and review individualized treatment plans; provide psychotherapy; evaluate progress; and coordinate referrals and discharge planning within professional scope.
Provide clinical group coverage as needed to support continuity of care.
Assess and respond to clinical risk and crises, follow agency procedures, and maintain accurate, timely, confidential documentation.
Direct day-to-day clinical and operational activities of Therapy Services, IOP, and OP, including referrals, intakes, schedules, program coverage, service coordination, and continuity of care.
Oversee IOP/OP programming currently scheduled from 9:00 a.m. to 12:00 p.m. and ensure appropriate staffing and clinical coverage.
Monitor access, attendance, engagement, census, service outcomes, and documentation trends; recommend actions that strengthen service quality and program growth.
Collaborate with other Park Center programs, referral partners, and community providers to coordinate integrated mental health and substance use treatment.
Provide administrative and clinical supervision, case consultation, coaching, performance feedback, and professional development to assigned clinical staff.
Oversee designated graduate interns, including case consultation, learning objectives, and record review in accordance with applicable school, agency, and credentialing requirements.
Review clinical records, assessments, and treatment plans for quality, timeliness, and compliance with agency policies, relevant payer and grant requirements, privacy rules, ethical standards, and applicable accreditation standards.
Support clinical risk management, incident response, continuous quality improvement, audits, and corrective action when necessary.
Partner with the Director of Clinical Services on staffing needs, program performance, resource use, service capacity, productivity, and operational priorities.
Participate in required meetings, professional training, cross-program collaboration, and other reasonably related responsibilities.
Perform other reasonably related duties as assigned.