Therapy Scheduling Supervisor

MPOWER Physical Therapy•Nashville, TN

9d•$19 - $22•Onsite

About The Position

MPOWER Physical Therapy is looking for a Therapy Scheduling Supervisor to lead our scheduling team and help ensure our patients receive outstanding service from their first interaction with us. In this role, you will lead, coach, and support the Therapy Scheduling team while helping drive productivity, quality, and service excellence. You will also serve as a resource for complex scheduling needs, patient concerns, process improvement, and communication across departments. As the Therapy Scheduling Supervisor, you will play an important role in creating a smooth experience for our patients while helping our scheduling team succeed. You'll have the opportunity to lead a team, improve processes, solve problems, and make a direct impact on the patient experience. If you're an organized, motivated leader who enjoys working in a fast-paced healthcare environment and helping others succeed, we'd love to hear from you!

Requirements

High School diploma or equivalent required
Demonstrated leadership ability with strong interpersonal and team development skills
Excellent verbal and written communication skills
Strong organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment
High level of personal accountability and attention to detail
Ability to remain calm, professional, and solution-oriented in difficult situations
Strong follow-up and problem-resolution skills with patients, providers, and team members
Ability to work effectively with Electronic Medical Record (EMR) and Practice Management systems with appropriate training
Proficiency in Microsoft Office Suite, including Outlook, Excel and Teams
Ability to analyze workflows, monitor productivity metrics, and identify areas for improvement
Professional demeanor consistent with MPOWER standards and Core Values
Commitment to maintaining patient confidentiality and compliance with HIPAA and organizational policies
Ability to lead and actively participate in meetings in a professional, collaborative, and thoughtful manner

Nice To Haves

Previous experience in a customer service, healthcare, or medical office environment preferred
Prior experience as a Therapy Scheduler at MPOWER strongly preferred
Knowledge of insurance requirements and medical terminology preferred

Responsibilities

Lead, coach, and hold the Therapy Scheduling team accountable for productivity, quality, and service goals.
Provide ongoing training, feedback, recognition, and performance coaching to team members.
Monitor scheduling volume, referral trends, queues, and team productivity to ensure appropriate staffing and workload distribution.
Help schedule therapy evaluations and appointments based on physician recommendations, insurance requirements, clinic needs, patient condition, and patient preferences.
Serve as an escalation point for complex scheduling concerns and patient issues.
Provide exceptional customer service to patients, providers, and team members.
Support recruitment, interviewing, onboarding, and development of scheduling team members.
Monitor team dashboards and remote team activity to ensure service and productivity expectations are being met.
Identify opportunities to improve scheduling workflows, team efficiency, and the overall patient experience.
Partner with the Senior Director of Operations on staffing, performance, and operational initiatives.
Provide backup scheduling support during high-volume periods and staffing needs.
Ensure compliance with MPOWER policies, procedures, HIPAA requirements, and remote work expectations.