Scheduling Supervisor

RadNet•Meridian, ID

10d

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Supervisor, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

Previous supervisory or lead experience is preferred
Excellent verbal and written communication skills
Must be detail oriented and organized
Technical proficiency in Microsoft applications
Ability to foster teamwork, inter-personal awareness and initiative
Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree

Responsibilities

Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
Performs continuous monitoring and evaluates Schedulers' performance, identifying learning, coaching and training opportunities
Measures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
Provides feedback to Scheduling Manager with regard to employee performance (i.e. performance reviews, QC scorecards, etc.)
Triages scheduling activities to ensure smooth and efficient department operations
Identifies problem areas and initiates problem-solving resolutions in collaboration with management
Acts as the first point of patient service for escalation calls
Assists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
Acts as primary resource for staff, physicians, patients, and manager; maintains accessibility to ensure internal service
Monitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
Relays information regarding site conditions beyond their authority to the Operations Manager that could impact the quality of care or service that is provided for the smooth operation of the center.
Assist the Operations Manager and other Executive Management as needed with special assignments and special projects.
May be responsible for supervising the Medical Records team to ensure all tasks and responsibilities are completed in a timely manner and established workflows are being followed, as assigned.
Collaborate with the management and Clinical Operations to implement, troubleshoot, and support Medical Records-related workflows, if supervising the Medical Records team.