Scheduling Supervisor

Window Nation • Highland Hills, OH

2d

About The Position

Reporting to the Scheduling Manager, our Scheduling Supervisor leads, guides, and directs a team of 10+ employees. The Scheduling Supervisor ensures all measure and service milestones are met in adherence to company timelines and project/product guidelines.

Requirements

• High School degree or GED
• 3+ years’ experience in scheduling-related work; home improvement or similar industry preferred

Nice To Haves

• Supervisory experience preferred
• Proficiency in D365 preferred
• Demonstrated expertise in customer relationship management and/or route optimization
• Demonstrated ability in a high-volume, high-stress environment
• Evidence of continuing education in leadership and business management preferred

Responsibilities

• Reviews staffing assignments for scheduling efforts related to post-sale activities including measurement, services following installations, and warranty appointments
• Assists with onboarding programming; leads new and ongoing training for team
• Monitors dashboards, reports, calendars and pipelines to confirm both internal and external resources are maximized to ensure project efficiency and customer satisfaction
• Works with manager to ensure effective performance management of team; identifies opportunities and makes recommendations for resolution
• Provides feedback on the efficiency of existing related technology
• Creates a comprehensive staffing schedule to ensure all markets are properly covered during expected hours of operations
• Serves as subject matter expert in scheduling processes in CRM and related systems; participates in the improvement, maintenance, and upgrades of related systems and processes
• Presents and trains to project processing changes provided to the stakeholders within the scheduling team
• Identifies significant trends and areas for management attention, indicators of business activity and other analysis and reporting to management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED