Therapy Coordinator - Winchester, VA

Lympha Press•Winchester, VA

8d•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The coordinator performs in-home device deliveries, trials, product demonstrations, and patient education for Lympha Press compression devices. The role involves building positive relationships with patients, supporting proper device use and patient access, and using company communication and documentation technology professionally and efficiently. The coordinator also works with internal teams to support order completion, documentation, and patient satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visits 19 and above. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile. Lympha Press provides durable medical equipment and pneumatic compression therapy systems for people with lymphedema, venous disease, and lipedema. The company works with health plans, providers, and facilities to help patients access needed products. Its stated mission is “Because Life Can Be Better.”

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivation, self-discipline, and ability to work independently while meeting role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.
Ability to lift and carry up to 60 pounds.
Ability to sit, stand, bend, kneel, and reach as required for patient care.
Ability to read printed materials and computer screens.
Hearing and speech sufficient to communicate in person and over the phone.
Manual dexterity to perform job functions and stamina to frequently sit for extended periods.

Nice To Haves

Professional certification or license preferred but not required.
Previous medical device industry experience is a plus.

Responsibilities

Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences.
Schedule and conduct product demonstrations, take patient measurements, and provide instructions for proper use of Lympha Press compression devices.
Ensure patients are properly sized for correct device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and starting therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions to patients and caregivers based on individual needs.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams on order completion and documentation.
Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to eliminate language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to service patients and conduct in-home visits.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with company mission, vision, and goal statements.