Patient Navigator - Winchester, VA

HALO Diagnostics•Winchester, KY

5d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through patient navigation, clinical coordination, partner-site support, and specimen collection. The role serves as a primary point of contact for patients and partner sites, guiding people through education, scheduling, specimen collection, and follow-up while helping ensure a compassionate, high-quality patient experience. The Patient Navigator works with clinicians and operational teams to coordinate care and maintain efficient workflows across partner locations. The position is based in person in Winchester, Virginia, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $25.00–$30.00 per hour. The position includes a comprehensive benefits package and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Educate patients about testing, procedures, and next steps in a clear and compassionate manner.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; identify and resolve barriers to testing or completion.
Provide timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements; maintain accurate EMR/EHR documentation.
Develop knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Maintain HIPAA compliance and accurate data entry, and answer patient questions about testing and next steps.
Create a welcoming and supportive patient environment; respond empathetically to concerns.
Help resolve scheduling, insurance, and workflow barriers and support solutions that improve patient completion and outcomes.