Therapy Coordinator - Winchester, VA

Lympha Press•Winchester, VA

4d•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The position performs in-home device deliveries, trials, demonstrations, and patient education for Lympha Press compression devices. The coordinator helps patients use devices correctly, understand therapy protocols and financial responsibilities, and have a positive experience, while working with internal teams to support patient access, order completion, documentation, and satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visit 19 and above. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile. Lympha Press provides pneumatic compression therapy systems for people with lymphedema, venous disease, and lipedema. The company sells durable medical equipment across the United States and works with health plans, providers, and facilities to support patient access. This role has no supervisory responsibilities.

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivated and self-disciplined, with the ability to work independently and meet role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.
Ability to lift and carry up to 60 pounds.
Ability to sit, stand, bend, kneel, and reach as required for patient care.
Ability to read printed materials and computer screens; hearing and speech sufficient for in-person and telephone communication; manual dexterity to perform job functions and stamina to frequently sit for extended periods.

Nice To Haves

Professional certification or license.
Previous medical device industry experience.

Responsibilities

Complete Medicare Advantage trials, explaining advanced model pump benefits, trialing both 51 and 52 devices, and reviewing out-of-pocket differences.
Schedule and perform product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are properly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and initiating therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions tailored to patients and caregivers.
Respond professionally to patient questions and concerns about devices and required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams on order completion and documentation.
Identify and escalate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to conduct in-home visits and service patients.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with the company’s Mission, Vision, and Goal Statements.