Therapy Coordinator - Pittsburgh, PA

Lympha Press•Pittsburgh, PA

9d•Onsite

About The Position

The Advanced Lympha Press Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The position pays $125 per completed delivery, including device delivery, trial, and patient education. The Coordinator conducts in-home device deliveries and trials, demonstrates compression devices, and educates patients and caregivers on proper sizing, application, prescribed protocols, and therapy use. The role focuses on patient relationships and a positive customer experience while using company communication and documentation technology professionally and efficiently. The Coordinator also works with internal teams to support patient access, complete orders and documentation, and promote patient satisfaction. Lympha Press provides pneumatic compression therapy systems for people with lymphedema, venous disease, and lipedema. The organization sells durable medical equipment across the United States and works with health plans, providers, and facilities to help patients access needed products. This position supports the company’s mission, “Because Life Can Be Better.”

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivation and self-discipline, with the ability to work independently and meet role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to learn and effectively use company-specific software and handheld technology tools.

Nice To Haves

Professional certification or license preferred but not required.
Previous medical device industry experience is a plus.

Responsibilities

Complete Medicare Advantage trials, explain the benefits of advanced model pumps, trial both 51 and 52 devices, and review out-of-pocket differences.
Schedule and conduct product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are properly sized for correct device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and starting therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions to patients and caregivers based on individual needs.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams on order completion and documentation.
Identify and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to service patients and conduct in-home visits.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with company mission, vision, and goal statements.