Therapy Coordinator - Athens, GA

Lympha Press•Athens, GA

12h

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The position performs in-home device deliveries, trials, product demonstrations, and patient education for Lympha Press compression devices. The coordinator helps patients access and use their devices correctly, builds positive patient relationships, and works with internal teams to support order completion, documentation, and patient satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visit 19 and above. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile.

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivated and self-disciplined, with the ability to work independently and meet role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.

Nice To Haves

Professional certification or license.
Previous medical device industry experience.

Responsibilities

Complete Medicare Advantage trials, explain advanced model pump benefits, trial both 51 and 52 devices, and review out-of-pocket differences.
Schedule and perform product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are properly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and how to initiate therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions tailored to patients and caregivers.
Professionally respond to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, set expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams on order completion and documentation.
Identify and escalate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to conduct in-home visits and service patients.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with the company's mission, vision, and goal statements.