Therapy Coordinator - Athens, GA

Lympha Press•Athens, GA

1d•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The coordinator conducts in-home device deliveries, trials, demonstrations, and patient education for Lympha Press compression devices. The role focuses on helping patients access and properly use their devices, creating a positive patient experience, and working with internal teams to support order completion, documentation, and patient satisfaction. Compensation is based on completed visits: visits 1–9 are paid at $135 per visit, visits 10–18 at $160 per visit, and visits 19 and above at $185 per visit. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile. Lympha Press provides pneumatic compression therapy systems for people with lymphedema, venous disease, and lipedema. The company works with health plans, providers, and facilities to help patients access its durable medical equipment. This position has no supervisory responsibilities.

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivation, self-discipline, and the ability to work independently while meeting role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to learn and effectively use company-specific software and handheld technology tools.
Ability to lift and carry up to 60 pounds.
Ability to sit, stand, bend, kneel, and reach as required for patient care.
Ability to read printed materials and computer screens.
Hearing and speech abilities sufficient to communicate in person and over the phone.
Manual dexterity to perform job functions and stamina to frequently sit for extended periods.

Nice To Haves

Professional certification or license.
Previous medical device industry experience.

Responsibilities

Complete Medicare Advantage trials, explaining advanced model pump benefits, trialing both 51 and 52 devices, and reviewing out-of-pocket differences.
Schedule and conduct product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are properly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and starting therapy sessions.
Explain patient rental agreements and financial responsibilities, and provide verbal instructions to patients and caregivers based on individual needs.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams on order completion and documentation.
Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to provide patient services and conduct in-home visits.
Work professionally and collaboratively with employees, managers, and departments.
Perform duties in alignment with the company’s Mission, Vision, and Goal Statements.