Theatre Office Administrator

Stagecrafters•Royal Oak, MI

25d•$20 - $25

About The Position

The Theatre Office Administrator is a key member of Stagecrafters’ administrative team, responsible for the day-to-day operation of the box office and theatre office. The role is a primary point of contact for patrons, members, volunteers, vendors, donors, and community partners, and provides outstanding, efficient, and courteous customer service. The position handles ticket transactions and related cash, check, and credit card processing; maintains accurate patron, member, donor, and ticketing records in AudienceView; and prepares financial and administrative reports. It also supports office organization, supply and inventory management, correspondence, records, and general administrative work. The administrator is expected to learn and maintain proficiency with ticketing and office software, protect confidential information, troubleshoot issues, and help the office operate efficiently and professionally. This position is focused strictly on the organization’s business and administrative functions, not its artistic functions. Regular business hours are Monday through Friday, 10:00 a.m.–2:00 p.m. Night and weekend availability is required based on performances, events, and theatre needs. The position is anticipated to average approximately 20–25 hours per week, depending on organizational needs.

Requirements

Demonstrated commitment to exceptional customer service.
Strong interpersonal and communication skills and the ability to interact professionally and courteously with a wide variety of people.
Strong organizational skills and exceptional attention to detail.
Comfort learning, maintaining, and working with database or CRM systems.
Proficiency in Microsoft Excel.
Proficiency in Microsoft Word, Google Docs, Google Sheets, email, and standard office technology.
Ability to learn new software and technology independently and efficiently.
Ability to manage data, records, reports, and confidential information accurately.
Dependability, professionalism, self-direction, and a strong work ethic.
Ability to prioritize responsibilities and manage multiple tasks and deadlines.
Strong problem-solving skills and sound judgment.
Ability to work independently and collaboratively as part of a team.
Strong command of grammar, punctuation, spelling, and professional written communication.
Availability for regular weekday business hours and night and weekend work as required by performances, events, and theatre needs.

Nice To Haves

Previous administrative, office management, customer service, database, or business experience is preferred.
Experience with AudienceView or other ticketing, CRM, membership, donor, or database software is a plus but not required.
Experience working effectively with diverse groups of people.

Responsibilities

Process ticket sales, subscriptions, exchanges, memberships, and other transactions using AudienceView.
Handle cash, checks, and credit card transactions accurately and securely, and prepare daily cash, credit card, and deposit reports for the Controller.
Protect confidential patron, donor, billing, and credit card information and follow appropriate security practices.
Provide courteous customer service in person, by phone, and by email; respond to questions and concerns and assist with ticketing, account, accessibility, and theatre-information needs.
Learn, use, and maintain proficiency in AudienceView; maintain accurate records and configure shows, ticket packages, memberships, donation campaigns, promotions, and other ticketing components.
Run reports, maintain data integrity, troubleshoot system issues, use support resources, and perform database maintenance, including identifying duplicate or incomplete records.
Support the day-to-day operation and organization of the administrative office, including maintaining electronic and physical files, records, forms, and materials.
Monitor office supplies and inventory, order approved supplies and operational materials under established purchasing and budget procedures, and coordinate routine office needs with staff and vendors.
Assist with mail, correspondence, copying, scanning, filing, data entry, and other general administrative functions.
Use Excel and other office technology to maintain spreadsheets, compile information, and produce reports and administrative materials.
Stay informed about programming, ticketing information, marketing campaigns, organizational messaging, and materials; become familiar with Stagecrafters’ mission, history, structure, and Board governance.
Collaborate with the Executive Director and other staff and assist with administrative needs for performances, events, meetings, and organizational activities.
Perform other duties as assigned in support of administrative operations and constituent service.