Theatre Associate

Marcus Corporation•Saint Louis Park, MN

6d•Onsite

About The Position

The Theatre Associate supports theatre operations under the direction of the theatre management team and helps ensure a high level of guest satisfaction and theatre cleanliness. The role involves serving guests in a friendly, courteous, helpful, timely, and professional manner, including completing guest transactions, selling and preparing concession items, maintaining concession areas, and responding to guest questions and concerns. Duties may include other functions as assigned by the General Manager or a member of the management team. The position reports to a member of the theatre management team or the General Manager, depending on the location.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company and local food-safety requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service.
Answer guest questions and resolve concerns.
Uphold company standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.