Theater Operations Supervisor
About The Position
The Theater Operations Supervisor leads the front-of-house and concessions team and helps carry out day-to-day operations at the Burning Hills Amphitheatre. The role includes working front-of-house and concessions positions, daily cleaning, and general maintenance. The supervisor gives staff direction on daily tasks when the Manager is absent, supports staff training and coaching, and helps schedule and cover theater tasks. The position also supports guest safety, concession inventory and ordering, and receiving and organizing food and beverage orders. It supervises Theater Operations Interns and requires excellent guest service. Work is outdoors in hot conditions during the Medora Musical, with work inside buildings as needed. The role requires long hours and availability for evenings, weekends, and holidays as required.
Requirements
- Excellent verbal communication skills.
- Reliability, punctuality, and readiness for every shift.
- Ability to provide outstanding guest service.
- Ability to troubleshoot and create solutions as needed.
- Previous food and beverage experience.
- Familiarity with safe food handling practices.
- Fluency in English.
- Availability for long hours, evenings, weekends, and holidays as required.
- Ability to perform the physical demands of the role, including standing, walking, repetitive use of hands and arms, grasping, and occasionally pushing, pulling, stooping, bending, lifting, and carrying up to 50 pounds.
Nice To Haves
- Previous inventory management and ordering experience.
- Bilingual ability.
Responsibilities
- Lead front-of-house and concessions staff and direct daily tasks when the Manager is absent.
- Assist the Front of House Manager with staff training and coaching.
- Assist with scheduling and providing coverage for theater tasks.
- Ensure guest safety during ingress and egress and be familiar with Burning Hills Amphitheatre safety procedures and protocols.
- Assist with ordering and managing concession inventory.
- Receive, inventory, and organize food and beverage orders.
- Clean the concession stand, parking lots, and audience seating areas daily.
- Provide outstanding guest service.
- Participate in workplace safety training sessions.
- Train and oversee Theater Operations Interns.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
