Theater Operations Staff

Theodore Roosevelt Medora Foundation•Medora, ND

1d•Onsite

About The Position

The Theater Operations Staff carry out day-to-day operational tasks at the Burning Hills Amphitheatre, including concessions and front-of-house coverage. The role also includes daily facility cleaning and general maintenance of buildings and grounds. Staff should be flexible and adaptable in their tasks and assignments. The work takes place outdoors in hot conditions during the Medora Musical, though employees may work inside buildings as needed. The role requires regular standing and walking, working long hours, and availability for evenings, weekends, and holidays as required.

Requirements

Excellent verbal communication skills.
Be reliable, punctual, and ready for every shift.
Provide outstanding service to all guests.
Be able to troubleshoot and develop solutions when needed.
Be able to operate a POS system or be willing to learn.
Have sufficient math skills to make customer change quickly and accurately.
Be fluent in English.
Be willing and available to work mornings, evenings, holidays, and special events as needed.
Be able to meet the physical demands of the role, including continuously talking, hearing, coordinating hand and eye movements, standing, walking, repetitive use of hands and arms, and grasping.
Have visual acuity to assess accuracy, detail, work quality, and workplace safety.
Occasionally push, pull, stoop, bend, and lift or carry up to 50 pounds.
Be able to work long hours and evenings, weekends, and holidays as required.

Nice To Haves

Previous guest service experience.
Bilingual ability.

Responsibilities

Cover front-of-house positions before, during, and after performances.
Help ensure guest safety during ingress and egress.
Assist with ordering and managing concessions inventory.
Receive, inventory, and organize food and beverage orders.
Greet customers and provide excellent customer service.
Operate a point-of-sale system while covering front-of-house positions.
Clean concessions stands, parking lots, and audience seating areas daily.
Deep clean and stock restrooms daily, and touch them up during the musical.
Participate in workplace safety training.
Perform as a character in the musical when needed.
Promote events and services by giving guests enthusiastic and accurate information.
Maintain positive relationships with guests, coworkers, and management in keeping with TRMF values.
Perform other related duties as required.