Theater Operations Staff

Theodore Roosevelt Medora Foundation•Medora, ND

23h•Onsite

About The Position

The Theater Operations Staff carry out day-to-day operations at the Burning Hills Amphitheatre, including concessions and front-of-house duties. The role also includes daily facility cleaning and general maintenance of buildings and grounds. Staff are expected to be flexible and adaptable in their assignments. The position works outdoors in hot conditions during the Medora Musical, with indoor work as needed.

Requirements

Excellent verbal communication skills.
Be reliable, punctual, and ready for every shift.
Provide outstanding service to guests.
Be willing to work mornings, evenings, holidays, and special events as needed.
Provide exceptional service to all guests.
Be able to troubleshoot and develop solutions as needed.
Be able to operate a POS system or be willing to learn.
Have sufficient math skills to make customer change quickly and accurately.
Be fluent in English.
Be able to meet the role’s physical demands, including standing, walking, repetitive hand and arm use, grasping, and occasional pushing, pulling, stooping, bending, and lifting or carrying up to 50 pounds.
Be able to work long hours and be available for evenings, weekends, and holidays as required.

Nice To Haves

Previous guest service experience is preferred.
Being bilingual is a plus.

Responsibilities

Fill front-of-house positions before, during, and after shows.
Help ensure guest safety during ingress and egress.
Assist with ordering and managing concessions inventory.
Receive, inventory, and organize food and beverage orders.
Greet customers and provide excellent guest service.
Operate the point-of-sale system while covering front-of-house positions.
Clean concession stands, parking lots, and audience seating areas daily.
Deep-clean and stock restrooms daily, and touch them up during the musical.
Participate in workplace safety training.
Perform as a character in the musical when needed.
Promote events and services by providing guests with enthusiastic and accurate information.
Maintain positive relationships with guests, coworkers, and management in accordance with TRMF values.
Perform other related duties as required.