Theater Manager

Foxwoods Resort Casino•Ledyard, CT

About The Position

Under the supervision of the Director of Entertainment Operations, the Theater Manager oversees the day-to-day operation of the Premier Theater and the Great Cedar Showroom. The role supervises staff and organizes and monitors work processes, maintains guest-service standards, and supports a safe, clean, and hazard-free environment. The manager hires and discharges employees under established personnel policies and procedures and conducts orientation, training, and evaluation programs. The position requires a high school diploma or GED and three to five years of high-volume showroom supervisory experience. The incumbent must have strong communication, customer-service, interpersonal, and problem-solving skills; be able to work independently and handle concurrent tasks under pressure while maintaining a positive demeanor; and become proficient with department-specific computer programs. The role requires a flexible schedule, including nights, weekends, and holidays, and the ability to stand and walk for extended periods. The Mashantucket Pequot Tribe practices Tribal and Native American preference (33 M.P.T.L.) in hiring and is an equal opportunity employer.

Requirements

High school diploma or GED.
Three to five years of high-volume showroom supervisory experience.
Excellent communication, internal and external customer-service, and problem-solving skills, and confidence working independently.
Superior interpersonal skills and the ability to communicate effectively with coworkers, guests, and clients and interact positively with diverse staff and clientele in a fast-paced environment.
Knowledge of basic computer programs such as Word, Excel, and Outlook.
Well-developed, tactful problem-solving skills, including the ability to apply ingenuity and creativity toward resolutions.
Ability to work under pressure, handle multiple tasks concurrently, and maintain a positive demeanor.
Willingness to maintain a flexible work schedule and work nights, weekends, and holidays.
Ability to become proficient with department-specific computer programs.
Ability to stand and walk for extended periods; regularly sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; and frequently stand and walk. Required vision abilities include close, distance, color, and peripheral vision and depth perception.

Responsibilities

Adhere to the Mashantucket Pequot Tribe's policies and procedures.
Hire and discharge employees in accordance with established personnel policies and procedures; implement and conduct orientation, training, and evaluation programs.
Ensure guest service meets established quality standards.
Implement merchandising techniques and keep departmental costs at an acceptable level.
Alert senior leadership to potential safety hazards or venue maintenance needs.
Serve as Fire Warden.
Adhere to established hotel and food-and-beverage policies, employee labor relations requirements, liquor laws, Foxwoods and state regulations, and Connecticut state sanitary codes.
Ensure guests are seated properly and promptly, and relay guest compliments and complaints to the Beverage Manager of Operations.
Identify opportunities and make recommendations to improve the guest experience.
Promote positive public and employee relations.
Maintain a clean, safe, hazard-free work environment within the area of responsibility.
Participate as a panel member on MPGE's Board of Review as needed.
Supervise staff and organize and monitor work processes to accomplish department objectives.
Recruit, select, orient, and train employees, and develop personal growth opportunities for staff.
Maintain a safe and healthy work environment by establishing and enforcing organizational standards and adhering to legal regulations.
Develop schedules, assign and monitor work, gather resources, implement productivity standards, resolve operational problems, and implement new procedures.
Perform other related and compatible duties as assigned.