Restaurant & Theater Manager

Alamo Drafthouse Cinema • Dallas, TX

4d • $55,000 - $65,000 • Onsite

About The Position

Alamo Restaurant & Theater Managers assist the General Manager in the day-to-day operations of a venue. They oversee teammate development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, production, and the experience of both the team and guests. They are experienced restaurant and theater managers who are passionate about creating memorable experiences and supportive environments for their teams, while keeping the company’s Mission, Vision, and Core Values central to their work.

The role helps grow revenue and control costs within an assigned area, leads front-of-house service, supports operational and safety standards, responds to guest concerns, and develops team members and hourly leaders. The position is based at 1005 Botham Jean Blvd, Dallas, Texas 75215. Compensation is $55,000–$65,000, plus an incentive bonus based on performance.

Requirements

• Demonstrated leadership and motivational skills.
• Maintain a professional appearance and serve as a positive role model.
• Hold oneself and others accountable for high performance and behavior standards.
• Basic computer knowledge, including Microsoft Office and G-Suite, and office skills.
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
• Effective and efficient problem-solving capabilities.
• Experience monitoring and maintaining positive guest relations.
• Ability to multitask and adapt on the fly.
• Ability to lift and transport items weighing up to 50 pounds over medium distances.
• Ability to stand in one place for extended periods and walk up and down stairs repeatedly over the course of hours.
• Ability to position oneself to duck out of guests’ view in theaters.
• Ability to operate POS entry using touchscreen devices.
• Comfort working in a kitchen environment with equipment such as ovens, stoves, dishwashers, slicers, fryers, steamers, mixers, and chef’s knives, and with frequent exposure to heat, steam, fire, and noise.
• Ability to climb stairs.

Nice To Haves

• Previous management experience in the hospitality, restaurant, and/or entertainment industry in a similar role.

Responsibilities

• Manage costs and relationships with relevant vendors within an assigned area of responsibility, such as the bar, guest attendants, concierge, or events.
• Report operational successes and opportunities to the General Manager to support continuous improvement.
• Assist with the monthly inventory process as needed.
• Execute action items assigned by the General Manager based on P&L and OER analysis.
• Uphold company Core Values, Code of Conduct, and Operational Guidelines.
• Lead service from the floor, coordinate the front-of-house team, and assist as needed.
• Address patron complaints and work to turn unsatisfactory experiences into opportunities to impress guests.
• Monitor patron feedback for ideas and opportunities.
• Ensure operational and safety protocols are executed.
• Maintain venue facility and equipment standards.
• Develop the team, build a leadership bench, and execute learning and development to improve retention.
• Identify and develop hourly key leaders in the venue.
• Track performance issues and conduct coaching conversations with team members.
• Celebrate team successes.

Benefits

• Free movies and food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits available to full-time and part-time teammates
• Performance-based incentive bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed