Restaurant & Theater Manager

Alamo Drafthouse Cinema•Raleigh, NC

3d•$65,000 - $70,000

About The Position

Restaurant & Theater Managers assist the General Manager in the day-to-day operations of Alamo Drafthouse Cinema venues. They oversee areas including teammate development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, production, and supporting the team and guest experience. The role is suited to seasoned restaurant and theater managers who are passionate about creating memorable experiences and environments where teams can thrive, while keeping the company’s Mission, Vision, and Core Values central to their work. Within an assigned area of responsibility, such as Bar, Guest Attendants, Concierge, or Events, the manager helps grow revenue and control costs, improves operations, leads service from the floor, maintains guest and facility standards, and develops team members and hourly leaders. The position is located at 2116-D New Bern Ave, Raleigh, North Carolina, 27610. Compensation is $65,000–$70,000, plus an incentive bonus based on performance.

Requirements

Proven leadership and motivational skills.
Professional appearance and ability to serve as a positive role model.
Ability to hold oneself and others accountable to high performance and behavior standards.
Basic computer knowledge, including Microsoft Office and G-Suite, and office skills.
Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
Effective and efficient problem-solving capabilities.
Experience monitoring and maintaining positive guest relations.
Ability to multitask and adapt on the fly.
Ability to lift and transport items up to 50 pounds over medium distances.
Ability to stand in one place for extended periods and walk up and down stairs repeatedly over the course of hours.
Ability to position oneself to duck out of view of guests in theaters.
Ability to operate POS entry using touch-screen devices.
Comfort working in a kitchen environment with equipment and frequent exposure to heat, steam, fire, and noise.
Ability to climb stairs.

Nice To Haves

Previous management experience in the Hospitality, Restaurant, and/or Entertainment industry in a similar role is ideally preferred.

Responsibilities

Manage costs and vendor relationships within the assigned area of responsibility.
Report operational successes and opportunities to the General Manager to support continuous improvement.
May assist with the monthly inventory process.
Execute action items assigned by the General Manager based on P&L and OER analysis.
Uphold the company’s Core Values, Code of Conduct, and Operational Guidelines.
Lead service from the floor, coordinate the front-of-house team, and assist as needed.
Handle patron complaints and turn unsatisfactory experiences into opportunities to improve guest experiences.
Monitor patron feedback for ideas and opportunities.
Ensure operational and safety protocols are followed.
Maintain venue facility and equipment standards.
Develop the team, build a leadership bench, and execute learning and development to improve retention.
Identify and develop hourly key leaders.
Track performance issues and conduct coaching conversations with team members.
Celebrate team successes.