Restaurant & Theater Manager

Alamo Drafthouse • Dallas, TX

3d • Onsite

About The Position

Alamo Restaurant & Theater Managers assist the General Manager in the day-to-day operation of a venue. They oversee teammate development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, production, and the guest and team experience. The role is suited to seasoned restaurant and theater managers who are passionate about creating memorable experiences and environments where their teams can thrive, while keeping the company’s mission, vision, and core values central to their work.

Managers oversee assigned areas such as the bar, guest attendants, concierge, or events; manage costs and vendor relationships; support operational improvements; and carry out action items assigned by the GM. They lead service on the floor, coordinate front-of-house operations, address guest concerns, monitor feedback, and ensure operational, safety, facility, and equipment standards. They also develop team members and hourly leaders through coaching, learning and development, performance management, and recognition.

Requirements

• Proven leadership and motivational skills.
• Professional appearance and ability to serve as a positive role model.
• Ability to hold oneself and others accountable to high performance and behavior standards.
• Basic computer knowledge, including Microsoft Office and G-Suite, and office skills.
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
• Effective and efficient problem-solving capabilities.
• Experience monitoring and maintaining positive guest relations.
• Ability to multitask and adapt on the fly.
• Ability to lift and transport items up to 50 pounds over medium distances.
• Ability to stand in one place for extended periods and walk up and down stairs repeatedly over the course of hours.
• Ability to position oneself to duck out of guests’ view in theaters.
• Ability to operate POS entry using touch-screen devices.
• Comfort working in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, fryer, steamer, mixer, and chef’s knives, with frequent exposure to heat, steam, fire, and noise.

Nice To Haves

• Previous management experience in the hospitality, restaurant, and/or entertainment industry in a similar role is preferred.

Responsibilities

• Manage cost of goods and maintain relationships with relevant vendors within assigned areas of responsibility.
• Report operational successes and opportunities to the General Manager to support continuous improvement.
• Assist with monthly inventory and complete action items assigned by the General Manager based on P&L and OER analysis.
• Uphold company standards of behavior, including its Core Values, Code of Conduct, and Operational Guidelines.
• Lead service from the floor, coordinate the front-of-house team, and assist as needed.
• Handle patron complaints and work to turn unsatisfactory experiences into positive opportunities.
• Monitor patron feedback for ideas and opportunities.
• Ensure operational and safety protocols are followed.
• Maintain venue facility and equipment standards.
• Develop team members, build a leadership bench, and use learning and development to improve retention.
• Identify and develop hourly key leaders.
• Track performance issues and conduct coaching conversations with team members.
• Celebrate team successes.

Benefits

• Free movies and food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates
• Incentive bonus based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed