Restaurant & Theater Manager

Alamo Drafthouse Cinema•Boston, MA

5d•$68,000 - $74,000•Onsite

About The Position

Alamo Restaurant & Theater Managers assist the General Manager with the day-to-day operations of a venue. They oversee teammate development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, production, and the experiences of both the team and guests. The role is suited to seasoned restaurant and theater managers who are passionate about creating excellent experiences and environments where teams can thrive, and who keep the company’s mission, vision, and core values central to their work. Within assigned areas of responsibility, such as the bar, guest attendants, concierge, or events, the manager helps grow revenue and control costs, reports operational successes and opportunities to the GM, may assist with monthly inventory, and completes action items arising from P&L and OER analysis. The manager leads service on the floor, supports the front-of-house team, responds to patron concerns, monitors feedback, ensures operational and safety protocols are followed, and maintains venue facilities and equipment. They also develop team members and hourly key leaders, support learning and development and retention, coach team members, track performance issues, and celebrate team successes.

Requirements

Proven leadership and motivational skills.
Maintain a professional appearance and serve as a positive role model.
Hold oneself and others accountable for high performance and behavior standards.
Basic computer knowledge, including Microsoft Office and G-Suite, and office skills.
Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
Effective and efficient problem-solving capabilities.
Experience monitoring and maintaining positive guest relations.
Ability to multitask and adapt on the fly.
Ability to lift and transport items up to 50 pounds over medium distances.
Ability to stand in one place for extended periods.
Ability to walk up and down stairs many times over the course of hours.
Ability to position oneself to duck out of view of guests in theaters.
Ability to operate POS entry using touchscreen devices.
Comfort working in a kitchen environment with equipment and frequent exposure to heat, steam, fire, and noise.
Ability to climb stairs.

Nice To Haves

Previous management experience in the hospitality, restaurant, and/or entertainment industry in a similar role is ideal.

Responsibilities

Manage assigned areas of venue operations, such as the bar, guest attendants, concierge, or events, with attention to revenue and cost control.
Manage cost of goods and maintain relationships with relevant vendors within the assigned area.
Report operational successes and opportunities to the General Manager to support continuous improvement.
May assist with the monthly inventory process.
Execute action items assigned from the General Manager’s P&L and OER analysis.
Uphold the company’s Core Values, Code of Conduct, and Operational Guidelines.
Lead service from the floor, coordinate the front-of-house team, and assist as needed.
Address patron complaints and work to turn unsatisfactory experiences into opportunities to impress guests.
Monitor patron feedback for ideas and opportunities.
Ensure operational and safety protocols are followed.
Maintain venue facility and equipment standards.
Develop team members, build a leadership bench, and execute learning and development to improve retention.
Identify and develop hourly key leaders in the venue.
Track performance issues and conduct coaching conversations with team members.
Celebrate successes with the team.

Benefits

Free movies and food
Paid time off
Competitive pay
Flexible scheduling
Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates
Performance-based incentive bonus

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