The Pick Bar Manager

Omni Hotels & Spas•Nashville, TN

2d•Onsite

About The Position

The Pick Bar Manager ensures the highest level of food and beverage service at The Pick, Omni Nashville Hotel’s lobby bar. The role oversees daily operations and assigned shifts, trains and supervises associates, maintains service and food-safety standards, and supports guest satisfaction. The manager also oversees room-in-room (RIR) operations during the PM shift and coordinates with the Ideal Services team and hotel food and beverage leadership. The position manages operational controls, inventory, scheduling, payroll, labor and cost controls, supplies, cleanliness, and maintenance follow-up. It includes coaching and developing assistant managers and hourly staff, supporting associate selection and retention, and ensuring compliance with liquor laws, emergency procedures, and company policies. The manager must be able to work a variety of shifts, including weekends and holidays.

Requirements

At least 3 years of restaurant management experience in a high-volume upscale restaurant environment.
Experience supervising a team of at least two assistant restaurant managers.
Experience managing schedules, inventory, payroll, service recovery, and associate relations matters.
Knowledge of Tennessee liquor laws.
Strong familiarity with beer, wine, and spirits.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Ability to multitask and work in a fast-paced environment.
Computer proficiency, including Microsoft Office, and experience with payroll software.
Ability to work well under pressure while managing a high volume of orders and guest requests.
Strong organizational skills and ability to provide guest follow-up in a fast-paced environment.
Current ServSafe certified food manager credential.
Unexpired TABC permit.
Professional business appearance, attitude, and performance.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Ability to stand or walk for an extended period or an entire work shift; repetitive motion involving arms, hands, and legs.

Nice To Haves

Hotel experience preferred.
Local knowledge of beer, wine, and spirits preferred.

Responsibilities

Supervise and coordinate assigned shifts and manage the overall operation.
Coach, mentor, and develop assistant managers and hourly service staff.
Oversee PM RIR operations and provide hands-on shift leadership.
Coordinate communication between the Ideal Services team and RIR servers; track PM RIR tray pickup and report pickup issues to AM food and beverage leadership.
Order and inventory lobby bar glassware and equipment in cooperation with the Executive Steward.
Maintain food safety standards in the kitchen, lobby bar, and room service area.
Conduct accurate inventory counts of The Pick products.
Complete the dining room environmental checklist and supervise associate assignments.
Remain on the floor during peak hours, supervise associate performance, monitor guest experiences, and provide corrective training as needed.
Supervise bar controls, including shot glass use, red lining, empty bottles, and liquor par levels.
Oversee cost-control efforts and monitor labor and payroll costs.
Participate in scheduling within budgetary guidelines and prepare weekly and monthly forecasts.
Complete weekly payroll and associated audits.
Oversee orders of daily supplies.
Maintain dining room cleanliness, sanitation, and appearance; prepare maintenance requests and follow up.
Hold pre-shift meetings and monthly OST meetings with associates.
Follow up on training steps, supervise performance, and provide retraining as necessary.
Participate in the selection and retention of The Pick front-of-house associates.
Adhere to liquor liability laws and know emergency procedures, including CPR; work to prevent accidents.
Handle guest comments and complaints and ensure guest satisfaction.
Report product or service defects and measure process attributes as applicable.
Set priorities for The Pick team and provide performance-enhancing feedback.
Perform other duties assigned by management.