The Pick Bar Manager

Omni Hotels & Resorts•Nashville, TN

3d•Onsite

About The Position

The Pick Bar Manager ensures the highest level of Food and Beverage service in The Pick, Omni Nashville Hotel’s lobby bar. The manager oversees the operation and assigned shifts, ensuring proper training and supervision of personnel and prompt, courteous service in accordance with Omni Food and Beverage standards and company policies and procedures. The role also provides hands-on leadership during PM RIR operations and supports communication with the Ideal Services team and RIR servers.

Requirements

At least 3 years of restaurant management experience in a high-volume upscale restaurant environment.
Management experience must include supervision of at least two assistant restaurant managers.
Experience managing schedules, inventory, payroll, service recovery, and associate relations matters.
Knowledge of Tennessee liquor laws.
Strong familiarity with beer, wine, and spirits.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Ability to multitask and work in a fast-paced environment, including under pressure while managing high volumes of orders and guest requests.
Computer proficiency, including Microsoft Office and payroll software.
Strong organizational skills and ability to provide guest follow-up in a fast-paced environment.
Current ServSafe Certified Food Manager certification.
Unexpired TABC permit.
Professional business appearance, attitude, and performance.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Ability to stand or walk for an extended period or an entire work shift.
Ability to perform repetitive motions with arms, hands, and legs.

Nice To Haves

Hotel experience.
Local knowledge of beer, wine, and spirits.

Responsibilities

Supervise and coordinate assigned shifts and manage the overall operation.
Coach, mentor, and develop assistant managers and hourly service staff.
Oversee PM RIR operations and provide hands-on leadership during the shift.
Assist with communication between the Ideal Services team and RIR servers.
Ensure tray pickup and tracking for the PM RIR shift, communicating pickup issues to AM Food and Beverage leadership.
Order and inventory lobby bar glassware and equipment in cooperation with the Executive Steward.
Maintain food safety standards in the kitchen, lobby bar, and Room Service area.
Conduct accurate inventory counts of all The Pick products.
Complete the dining room environmental checklist and supervise related associate assignments.
Stay on the floor during peak hours and supervise associate performance.
Monitor guest experiences and handle comments and complaints to ensure guest satisfaction.
Examine food and beverage preparation and provide corrective training when necessary.
Supervise bar controls, including shot-glass use, red lining, fully emptied bottles, and liquor par levels.
Supervise cost-control efforts and monitor labor and payroll costs to support financial success.
Participate in scheduling within budget guidelines and prepare weekly and monthly forecasts.
Complete weekly payroll and associated audits.
Oversee orders of daily supplies.
Supervise dining room cleanliness, sanitation, appearance, and maintenance; submit maintenance requests and follow up.
Hold pre-shift meetings and monthly OST meetings with associates.
Follow up on established training steps, supervise performance, and provide necessary retraining.
Participate in the selection and retention of The Pick front-of-house associates.
Follow liquor liability laws and know emergency procedures, including CPR, while working to prevent accidents.
Report product or service defects and measure process attributes as applicable.
Set priorities for The Pick team and provide feedback that enhances performance.
Perform other duties assigned by management.