The Forks Hospitality Manager

The Forks North Portage•Rosser, MB

9d•Onsite

About The Position

The Forks Hospitality Manager oversees all employees at The Common and is responsible for ensuring smooth operations of the bar, with a strong focus on visitor experience and hospitality. Reporting directly to the People, Culture, and Hospitality Director, The Forks Hospitality Manager provides support and recommendations to all departments in any areas related to The Common. This role is part of an actively evolving organization. As hospitality and events continue to grow, the responsibilities and scope of this position may evolve. We are looking for someone who is adaptable, who genuinely likes people and coaching teams, and is excited by continuous learning and the opportunity to help shape this role. If you are a hands-on leader who appreciates variety in your work, is committed to the growth and development of your team, is dedicated to building meaningful relationships and memorable visitor experiences, and is excited to grow with an evolving role, then this is the job for you!

Requirements

Has a minimum of two years of leadership experience, including direct supervision of staff, demonstrated success in developing people.
Is highly adaptable and able to lead through change and “gray areas” in an environment that is actively evolving
Is positive, approachable, friendly, and open-minded toward new ways of doing things
Has a strong customer service focus, cultivating a team that is welcoming, friendly, and helpful
Can work a flexible schedule that will include evenings, weekends, and holidays
Has strong attention to detail and exceptional communication and organizational skills
Is proficient in Microsoft Office and willing to learn new software
Has the ability to see how The Common contributes to the broader vision, goals, and values of The Forks

Nice To Haves

Leadership in hospitality is considered an asset
Beer and wine knowledge is considered an asset

Responsibilities

Provide recommendations to The Forks management team regarding operations of The Common
Provide resources and support to internal teams, specifically Events and External Relations
Build and maintain meaningful relationships with all external contacts, including suppliers, consultants, community groups, and visitors
Provide leadership to The Common employees through clear expectations, accountability, coaching, trust, and support
Oversee The Common’s day-to-day operations, including routines, checklists, equipment, scheduling, payroll, weekly sales reports, and processing invoices
Oversee weekly inventory counts, ensuring accuracy of reporting and diligent inventory management
Build and maintain meaningful relationships with Sommelier, Cicerone, and beer and wine suppliers
Support with budgeting and business planning for The Common
Stay up to date on hospitality trends and offer recommendations to improve operational efficiency and enhance the visitor experience at The Common