Hospitality Manager

Landing • Richmond, VA

1d • $55,000 - $96,600 • Onsite

About The Position

Landing is seeking a Hospitality Manager to join their growing team in Richmond. This role involves owning a segment of properties, including member experience, property relationships, housekeeping vendors, maintenance, and unit quality. The manager will oversee reservations from direct and OTA partners, build relationships with property partners, resolve member issues, and report on market performance. The ideal candidate will have experience in hotel operations, short-term rental management, or high-volume hospitality, and thrive in a fast-paced, autonomous environment where they can build systems while using them.

Requirements

• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Responsibilities

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Market KPIs: NPS, CSAT, cleaning quality, growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, and launching of new properties within your market segment

Benefits

• Opportunities for upward mobility
• Competitive compensation: $55,000–$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed