Hospitality Manager

Open Door Mission•Omaha, NE

8d•Onsite

About The Position

The Hospitality Manager is responsible for overseeing all front-of-house operations within the Hospitality Center, ensuring a welcoming, organized, and dignified experience for all guests. This role manages dining room operations, guest flow, and volunteer engagement while partnering closely with the Kitchen Manager to ensure seamless meal service and events. The Hospitality Manager plays a key role in advancing the organization’s mission by creating an environment of respect, compassion, and hospitality for all individuals served.

Requirements

You have a visible relationship with Christ and regularly attend a Bible-believing church.
You have the ability to share the Gospel as opportunities arise.
2–5 years of experience in hospitality, food service, or customer-facing leadership roles
Strong leadership and team management skills
Ability to manage high-volume, fast-paced environments
Excellent interpersonal and conflict resolution skills
Organized, proactive, and able to problem-solve in real time

Nice To Haves

Ability to interact with and relate to people of all backgrounds.
Experience working in a nonprofit, shelter, or community meal setting
Experience managing volunteers
Familiarity with trauma-informed care principles

Responsibilities

Build and maintain relationships with local community members, culinary schools, and other organizations and businesses acting as a liaison for Open Door Mission.
Assist with meal preparation and menu planning.
Monitor dining room environment and welcome desk area for safety risks and address issues promptly.
Maintain cleanliness and organization of dining areas, serving lines, beverage stations, and community restrooms.
Assign, plan, and oversee the work of departmental staff, including Welcome Desk Associates.
Coordinate staff schedules.
Exemplify Jesus Christ daily, sharing the gospel or praying with others as opportunities arise.

Benefits

401(K) plan with a 2% company contribution and 4% company match
Health Insurance option
Health Savings Account with employer contribution
Flexible Spending Account
Complimentary Life Insurance, Accidental Death/Dismemberment Insurance, and long-term disability.
PTO and paid Sick leave
11 Paid Holidays
RightNow Media Membership
Christ-centered staff culture
On-campus cafeteria with complimentary meals
On-campus exercise rooms