Hospitality Manager

Pyramid Healthcare•East Stroudsburg, PA

2d•$62,000 - $65,000•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. The Hospitality Manager provides leadership, coordination, and operational oversight for hospitality services within assigned residential treatment facilities. This role is responsible for supporting a safe, clean, welcoming, and recovery-oriented environment through oversight of dining services, environmental services, housekeeping, janitorial operations, linen management, and facility aesthetics. The Hospitality Manager partners with operational, clinical, facilities, and hospitality leadership to support service quality, client experience, employee engagement, operational efficiency, and regulatory readiness across assigned programs and facilities.

Requirements

Minimum of five (5) years of hospitality, environmental services, facility operations, dining services, or related operational experience required
Minimum of two (2) years of supervisory or management experience required
Strong leadership, operational management, and staff development skills
Knowledge of hospitality services, environmental services, dining operations, housekeeping, and facility operations
Knowledge of infection control, sanitation, safety, and regulatory compliance standards
Strong organizational, communication, and problem-solving skills
Ability to manage multiple operational priorities in a fast-paced environment
Ability to analyze operational performance and implement continuous improvement initiatives
Strong attention to detail and commitment to service quality
Ability to collaborate effectively across departments and levels of leadership
Ability to maintain professionalism, accountability, and confidentiality

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, Healthcare Administration, or related field preferred
Experience working in healthcare, behavioral health, residential treatment, hospitality, or similar service environments preferred

Responsibilities

Provide operational leadership and oversight of dining services, environmental services, housekeeping, janitorial operations, linen management, and hospitality-related facility aesthetics.
Ensure consistent cleanliness, safety, hospitality, infection control, and service quality standards are maintained throughout assigned facilities.
Support implementation of hospitality initiatives focused on client experience, employee engagement, operational quality, and efficiency.
Utilize operational metrics, reporting tools, and quality indicators to support continuous improvement initiatives and departmental performance.
Support recruitment, onboarding, scheduling, coaching, development, and performance management of hospitality services staff.
Provide leadership and support to Dining Supervisors, Guest Services Supervisors, and other hospitality-related team members as assigned by facility structure.
Promote employee engagement, accountability, professional development, and retention initiatives within hospitality services departments.
Ensure delivery of nutritious meals and adherence to food safety, sanitation, and dietary standards.
Support hospitality-related initiatives including special events, employee meal programs, catering support, and facility enhancement projects.
Oversee room turnover processes, deep cleaning schedules, linen management, seasonal décor, and facility appearance standards.
Monitor furniture, bedding, hospitality supplies, and facility inventory needs to support operational readiness and client comfort.
Manage hospitality-related purchasing, inventory oversight, supply utilization, and cost control efforts.
Identify opportunities to reduce waste, improve workflow efficiency, and strengthen cross-departmental collaboration.
Ensure compliance with organizational policies, accreditation standards, infection control requirements, and applicable regulatory standards.
Participate in audits, inspections, operational reviews, and survey readiness activities as required.
Collaborate with Executive Directors, Facilities, Dining, Clinical, Behavioral Health, and corporate support teams to support operational excellence and hospitality service goals.
Must exercise discretion and maintain confidentiality with regard to all company information
Completion of all required trainings as designated by the company and accreditation/licensing entities.
Other duties as assigned.