Hospitality Manager

Atria Senior Living • HI-Kihei, HI

22h • $57,000 - $65,550 • Onsite

About The Position

We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits. As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Requirements

• High School Diploma or General Education Degree (GED) required.
• Two (2) years of prior work experience in “front of house” supervision and leadership.
• Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

Nice To Haves

• Two (2) year Associates Degree preferred.

Responsibilities

• Ensuring a well-maintained community with excellent service to our residents.
• Directing the dining room and housekeeping teams and setting the tone for making mealtimes unique and memorable and ensuring that residents are delighted with their housekeeping services.
• Hiring, orienting, scheduling, training, coaching, and counseling dining room waitstaff and housekeeping staff.
• Leading Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conducting and following up on walk-in and scheduled tours with prospective residents or interested parties, and completing lease signing.
• Answering incoming telephone calls promptly and in a welcoming and friendly manner and transferring calls to appropriate personnel.
• Providing timely feedback to the team and consistent performance management.
• Establishing and managing labor and supplies budget and expenses.
• Managing schedules in accordance with resident census and budgets and controlling overtime within prescribed standards.
• Providing high levels of customer service, creating a restaurant-style dining atmosphere, and being actively involved in the dining experience.
• Working closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Reviewing the daily menu with residents and staff, coordinating room service delivery where applicable.
• Providing quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensuring all life/safety rules are followed.
• Training team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirming that all tables are set according to Company standards.
• Solving issues before they become problems or complaints.
• Acting as “Manager on Duty” when the General Manager/Executive Director is not on site.
• Performing other duties as needed and/or assigned.

Benefits

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED