The Brew Brothers Host/ess

Caesars Entertainment•Boonville, MO

About The Position

The Host/ess provides superior service to internal and external guests and seats patrons professionally and in a timely manner to support an outstanding dining experience. The role includes greeting and seating guests, managing phone calls and seat availability, coordinating server-section rotation, sharing menu and special information, and helping maintain clean, organized host and dining areas. The position requires courteous communication, effective service in a fast-paced and interruptive environment, and compliance with workplace safety and company/state rules regarding intoxicated guests. This is a part-time position with varying shifts, which may include nights, weekends, and holidays. The work takes place in a restaurant/casino environment with varied levels of smoke, lighting, noise, and temperature. The employee must be able to move around the restaurant, stand and walk throughout the shift, and bend or lift up to 20 pounds. The employee must report in a neat, clean uniform with black slip-resistant shoes and maintain well-groomed hair and personal hygiene.

Requirements

High school diploma or GED.
Proficient math and cashiering skills.
Ability to use equipment associated with the position, including serving trays, cash register systems, telephones, and cleaning equipment.
Ability to communicate effectively with internal and external guests.
Ability to work effectively in an interruptive environment under frequent time pressures.
Ability to move around the restaurant, between chairs, tables, and guests.
Ability to walk and stand for 100% of the work period, including bending and lifting up to 20 pounds for 15% of the work period.
Ability to work scheduled shifts that may include nights, weekends, and holidays.
Must wear a neat, clean uniform and black slip-resistant shoes and maintain well-groomed hair and personal hygiene.

Nice To Haves

One year of restaurant experience or equivalent is preferred.

Responsibilities

Provide superior guest service and positively affect interactions with guests and team members, including handling difficult guests effectively and courteously.
Answer the phone, greet customers, track seat availability, and ensure server sections are rotated according to the departmental plan.
Greet customers in a friendly and timely manner, addressing them by name when possible.
Know the menu and specials and inform guests as they are seated.
Take ownership of the customer experience, aiming to surprise and delight guests, build positive impressions of the property, and maintain guest relationships.
Assist wait staff and bussers as needed.
Maintain a clean and organized host area, assist with side stations, and reset tables.
Recognize intoxicated guests and handle the situation according to company and state rules and regulations.
Know and demonstrate workplace safety procedures and complete required company training within designated time frames.
Comply with the drug- and alcohol-free workplace policy; the role is subject to post-offer, for-cause, and post-accident drug testing.
Perform other duties as assigned.
Use position-related equipment, including serving trays, cash register systems, telephones, and cleaning equipment.
Communicate effectively with internal and external guests and perform assigned duties in an interruptive environment under frequent time pressures.
Report to work on time as scheduled, including shifts that may fall on nights, weekends, and holidays.