Testing Technician

State College of Florida, Manatee-Sarasota•Venice, FL

About The Position

The Testing Technician handles daily activities in the Assessment & Testing Center, administers testing services to a diverse population, and provides administrative support to the Coordinator, Retention and Assessment & Testing. The position requires strong interpersonal, reading-comprehension, and communication skills in a highly interactive and changing environment. It is a career-level position and is eligible for veteran preference. Job duties and essential functions may change due to technology, workforce utilization, or other factors affecting the College’s requirements. The role schedules and administers academic and career assessments, maintains testing security and confidentiality, keeps center procedures and records current, explains placement test results and next steps to students, and supports the day-to-day operation of testing centers. The technician works with students, College programs, staff, faculty, the public, vendors, and other educational institutions, and may occasionally travel to other campuses. The position requires a high school diploma or GED and at least three years of related clerical experience. Experience in higher education assessment or testing is preferred. No certification or supervisory experience is required. The work environment is usually moderately noisy. Physical demands include regular manual dexterity and speaking or hearing; frequent standing, walking, and sitting; and occasional lifting or moving of up to 10 pounds.

Requirements

High school diploma or GED.
Three or more years of related clerical experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to read, understand, and explain detailed testing information.
Ability to calculate figures and amounts, compute rates, ratios, and percentages, interpret bar graphs, and apply basic algebra and geometry.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, chart, or schedule form.
Knowledge of testing software, databases, word processing, spreadsheets, email, and Internet software.
Ability to perform the essential job duties, subject to reasonable accommodation.
Successful completion of criminal background screenings and employment reference checks is required for employment.

Nice To Haves

Experience in higher education assessment or testing.
Ability to communicate effectively with the Spanish-speaking population.
Proficiency with current College software.
Ability to troubleshoot computer hardware and software problems.

Responsibilities

Schedule and administer tests and career assessments in a customer-focused environment.
Maintain security and confidentiality by following standardized testing procedures accepted by the National College Testing Association and the Florida Association of College Test Administrators.
Produce and maintain a current Assessment/Testing Center procedures manual; review, evaluate, and update testing policies and procedures as needed.
Maintain current testing-center records, documents, information sheets, and reports in electronic and hard-copy formats.
Present placement test results to students, provide current referral sheets with cut-off scores and class flow charts, and explain next steps after testing.
Maintain Assessment/Testing Center supplies.
Use, manage, and maintain office and testing software, including word processing, spreadsheets, online tracking and calendar databases, and testing programs.
Coordinate and administer testing services, including proctored academic tests, placement tests, and CLEP tests.
Resolve test-administration problems and provide customer service.
Create and maintain a web-based testing appointment calendar, an up-to-date website, and test-monitoring systems.
Liaise with SCF programs to administer tests according to their needs and deadlines.
Collaborate with the Assessment/Testing Center team to oversee daily management of testing centers.
Maintain competence in testing issues through professional development, including training courses, workshops, conferences, and online resources.
Perform other duties as assigned.
Attend College-provided training sessions and meetings when required and contribute to continuous assessment and improvement of assigned duties.

Benefits

Low-cost State of Florida medical, dental, and vision insurance for eligible employees.
Tuition scholarships for employees and eligible dependents.
Paid life insurance.
Employer contributions to the Florida Retirement System (FRS).
Paid sick and/or vacation leave for eligible full-time employees, in accordance with College policy.
Complimentary access to wellness activities.
Four-day work week during June and July for eligible 12-month employees working in the summer.
Paid winter break and spring break.
Access to an on-campus Collegiate School for eligible dependents.
Benefit availability varies by position and employment status.