Testing Services Proctor and Assistant

Ivy Tech Community College•Evansville, IN

17h

About The Position

Ivy Tech Evansville seeks a Testing Services Proctor and Assistant to provide assessment services to potential and enrolled college students using approved assessment instruments and standardized procedures. The role also provides proctoring for high-stakes certification and professional licensing exams in accordance with required protocols and guidelines. The position supports the administration of certification, assessment, and distance education exams; maintains accurate records; assists with testing center scheduling and operations; and responds to customer inquiries. It includes limited hardware and software troubleshooting, some invoice and payable work, and coordination with staff and workforce community partners on exams related to the CNA/QMA program and industry partners. Some regional travel is required for special events and community days. Evening and weekend work is expected occasionally as needed. The hiring range is $16.00–$17.00 per hour, based on experience and qualifications. Typical business work hours apply, with possible adjustments during peak times. Current Ivy Tech students are not eligible for this role.

Requirements

Associate degree required.
At least two years of experience in an administrative support environment.
Good technology skills and ability to assess and troubleshoot system issues remotely and in person.
Good written and oral communication skills.
Above-average computer literacy and experience with word processing, spreadsheet, and database software, preferably Microsoft Office.
Familiarity with Microsoft Teams and/or Zoom.
Ability to set priorities, manage time effectively, and handle multiple responsibilities simultaneously.
Ability to work with a diverse staff and student population.
Strong organizational skills and attention to detail.
Current Ivy Tech students are not eligible for this role.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
Complete required high-stakes exam proctor training and stay current with changes to exam protocols.
Provide limited hardware and software troubleshooting, including contacting testing company technical support when problems arise.
Maintain accurate records of assessment services and provide the information to appropriate college offices in a timely manner.
Adjust testing procedures for accommodated testing.
Assist with scheduling center activity and respond to customer queries by email or phone.
Promote, demonstrate, and maintain a professional manner and appearance.
Help keep testing centers organized, clean, supplied, and well maintained when on campus.
Work with the lead proctor/director to develop invoices and working relationships with business affairs and vendors; perform some accounting work involving invoices and payables.
Work with staff and workforce community partners to schedule and proctor exams related to the CNA/QMA program and industry partners.
Travel regionally to proctor exams during special events, community days, and similar occasions.
Perform test administrative duties to maintain proper office functioning.
Research and resolve student- and employee-related issues.
Keep departmental information confidential.
Perform other duties as assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account with an employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare and dependent care.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary, paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Generous paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks).
Paid parental leave (4 weeks).
Eligibility for Public Service Loan Forgiveness.
Discounts on gym memberships, transportation, and various retail services.