Testing Services Proctor and Assistant

Ivy Tech Community College•Evansville, IN

1d•$16 - $17

About The Position

Ivy Tech Evansville seeks a Testing Services Proctor and Assistant to provide assessment services to potential and enrolled college students using approved assessment instruments and standardized procedures. The role also provides proctoring for high-stakes certification and professional licensing exams in accordance with required protocols and guidelines. The position includes exam administration, basic hardware and software troubleshooting, recordkeeping, accommodated testing, scheduling and customer service, center upkeep, invoice-related work, and coordination with college staff and community partners. Some regional travel is required for special events and community days; evening and weekend work is expected occasionally as needed. Typical business hours may be adjusted during peak times.

Requirements

Current Ivy Tech students are not eligible for this role.
Associate degree required; a bachelor's degree is preferred.
At least two years of experience in an administrative support environment.
Good technology skills and ability to assess and troubleshoot system issues remotely and in person.
Good written and oral communication skills.
Above-average computer literacy and experience with word processing, spreadsheet, and database software, preferably Microsoft Office.
Familiarity with Microsoft Teams and/or Zoom.
Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and work with a diverse staff and student population.
Strong organizational skills and attention to detail.
Ability to research and resolve student- and employee-related issues.
Ability to keep departmental information confidential.

Nice To Haves

Bachelor's degree.
Experience with Microsoft Office.
Familiarity with Microsoft Teams and/or Zoom.

Responsibilities

Administer certification, assessment, and distance education exams according to designated proctor policies and procedures.
Complete required high-stakes exam proctor training and stay current with changes to exam protocols.
Provide limited hardware and software troubleshooting, including contacting testing company technical support when problems arise.
Maintain accurate records of assessment services and provide information to appropriate college offices in a timely manner.
Adjust testing procedures for accommodated testing.
Assist with scheduling center activity and respond to customer queries by email or phone.
Promote, demonstrate, and maintain a professional manner and appearance.
Help keep testing centers organized, clean, supplied, and well maintained when on campus.
Work with the lead proctor/director to develop invoices and maintain working relationships with business affairs and vendors; perform some accounting work with invoices and payables.
Coordinate with staff and workforce community partners to schedule and proctor exams related to the CNA/QMA program and industry partners.
Travel regionally as needed to proctor exams at special events, community days, and similar occasions.
Work evenings and weekends occasionally as needed.
Perform other duties as assigned.
Perform test administrative duties to maintain proper office functioning.

Benefits

Multiple medical plan options paired with a Health Savings Account with an employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Generous paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks).
Paid parental leave (4 weeks).
Eligibility for Public Service Loan Forgiveness.
Discounts on gym memberships, transportation, and various retail services.