Administrative Proctor - Testing Services

Southeast Missouri State University•Cape Girardeau, MO

About The Position

The Administrative Proctor supports students and members of the public throughout the testing process. Duties include scheduling appointments, admitting test takers, proctoring exams, and entering data. Testing Services provides exams for students and the public, and excellent customer service is essential. The position is part-time and works Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 1:00 p.m.

Requirements

High school diploma or GED.
Proficiency in Microsoft Word and Excel.
Demonstrated complete administrative skills, including excellent interpersonal, verbal, and written communication skills.
Ability to create and maintain a professional office setting.
Excellent organizational and time management skills.
Ability to handle multiple tasks with frequent interruptions.
Ability to work independently with minimal supervision and exercise initiative.
Ability to learn different and new technologies.
Ability to handle situations with sensitivity, tact, and confidentiality.
Ability to work in a team environment.
Previous work experience indicating a high degree of accuracy and attention to detail.
Knowledge of budget management and financial reporting.
Demonstrated experience and understanding of customer service.

Nice To Haves

Microsoft Office Specialist (MOS) certification.

Responsibilities

Provide administrative support to the department.
Work in a fast-paced environment and switch tasks quickly.
Greet visitors, answer phone lines, schedule appointments, and provide quality customer service.
Calculate, record, balance, and monitor monthly income, expenditures, and account transfers.
Process purchase requisitions and invoice payments.
Maintain the departmental calendar.
Work with faculty and staff in other departments to secure student exams.
Maintain strict confidentiality regarding exam schedules, exam content, score reports, and student accessibility records.
Compose and produce letters, memos, and reports.
Maintain and organize departmental and student files, both paper and electronic.
Earn proctor certification credentials for various testing vendors.
Serve as an exam proctor as needed.
Correspond with current and prospective students.
Assist students registered with Accessibility Services in creating positive testing experiences.
Supervise and manage student workers and organize the flow of work through the office.