Proctor

Flathead Valley Community College•Kalispell, MT

23h

About The Position

The Proctor coordinates testing services for internal and external needs, including scheduling and administering exams and authenticating alternative testing locations for career and technical education students. This is a professional position in the Student Services department, listed as 0.82 FTE and full-time, 12-month, benefit-eligible. The wage depends on education and experience. The position is hourly and non-exempt, and reports to the Dean of Student Success. The role administers exams for FVCC online courses and makeup exams, as well as exams for outside institutions and professional testing agencies. The Proctor maintains a secure testing environment, complies with agency regulations, coordinates with faculty and external institutions, assists test takers, and maintains exam records and materials. The position also supports departmental cross-training and service improvement, and may require non-traditional schedules, including evenings and weekends.

Requirements

Bachelor's degree, or an associate degree plus two years of educational experience.
Knowledge and skill in troubleshooting computer problems.
Ability to create, organize, and maintain detailed record-keeping systems, including working knowledge of spreadsheet and word-processing software.
Knowledge of, or ability to quickly learn, accepted testing processes and administration.
Ability to work within FVCC policies and procedures.
Ability and willingness to represent the College appropriately when interacting with the college and broader community.
Ability to maintain effective and positive professional relationships.
Ability to follow and issue directions.
Demonstrated communication, technology, presentation, customer service, and interpersonal skills.
Ability to work effectively with people from culturally diverse backgrounds.
Ability to work intermittently on non-traditional schedules, including evenings and weekends.
Ability to maintain regular and acceptable attendance.
Ability to maintain a high degree of confidentiality.
Ability to pass a criminal background check.
Ability to respond in an emergency.
Ability to perform Medium Duty work: exerting 20–50 pounds of force occasionally, 10–25 pounds frequently, and/or up to 10 pounds continuously to move objects.

Nice To Haves

One year of closely related work experience in post-secondary education.
Experience as a test proctor and/or administrator.
Experience in differentiated instruction for diverse student populations.

Responsibilities

Administer and proctor exams for FVCC Eagle online courses, FVCC makeup exams, outside institutions, and professional testing programs.
Identify demand for testing services, seek new business, research service needs, make recommendations, and follow through on requirements.
Complete paperwork, applications, and exams required for certification as a proctor by testing agencies, and maintain certification status as required for continued employment.
Ensure the test center complies with the regulations of different testing agencies.
Create schedules using testing-agency software, maintain a master schedule, and communicate with instructors.
Collaborate with faculty to obtain the information and materials necessary for exam proctoring.
Assist students and candidates with test-center procedures and policies.
Communicate with outside institutions about their procedures and policies, and acquire and submit exam materials.
Maintain a suitable and secure testing environment and protect the security of testing-related information.
Create and maintain test and exam logs, including instructions, availability dates, delivery methods, passwords, and return requirements.
Work with students from outside the area to identify and approve alternate testing locations.
Stay current with practices, trends, and research related to the assignment, and attend relevant training, workshops, and professional development.
Cross-train in other departmental and team functions and provide staff coverage as needed.
Contribute to an innovative climate and continuous improvement of services for students, faculty, and the College.
Maintain a collaborative and collegial environment and effective working relationships with colleagues.
Maintain professional ethics and student confidentiality in accordance with applicable laws and policies.
Advance FVCC's mission by serving on or convening committees and contributing to college-related community activities.
Perform other duties as assigned.