Testing Services Clerk

El Paso Community College•El Paso, TX

2d•Onsite

About The Position

The Testing Services Clerk provides test administration and test support services. In-person work on campus is an essential function. The position administers and monitors state, national, and institutional tests; safeguards test materials; verifies applicant eligibility and identity; and supports computerized testing, including troubleshooting equipment and software and processing tests using scanning and scoring equipment. The clerk maintains testing files and inventory records, prepares data for entry into the Management Information System, retrieves mainframe data, and compiles statistical reports. The role also provides customer service, schedules appointments, publicizes testing information, distributes materials, and provides guidance to less experienced testing personnel or work studies. Applicants must submit an online EPCC employment application by the announced deadline and upload transcripts showing completed coursework and conferred degrees. The position is security-sensitive and requires a criminal background check as permitted or required by law and College policy. The successful candidate must provide documentation verifying employment authorization and identity before employment. Foreign transcripts require the specified translation and equivalency evaluation documentation.

Requirements

Associate's degree and one year of related experience, or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.
Strong interpersonal, oral, and written communication skills.
Ability to work in a team-oriented environment.
Strong computer skills and ability to troubleshoot basic problems in a computerized testing environment.
Must be fully qualified at the time of application.
Must submit a transcript showing completed coursework and degrees conferred for consideration.
Must undergo a criminal background check as permitted or required by applicable law and College policies.
Must provide documentation verifying employment authorization eligibility and identity before employment.
Foreign transcripts must be accompanied by a full word-for-word translation by a current NACES member and evaluated for equivalency to U.S.-accredited coursework.

Nice To Haves

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged.

Responsibilities

Administer and monitor state, national, and institutional tests.
Ensure the security of test materials.
Verify testing applicants’ eligibility and identity.
Troubleshoot computer equipment and software in the testing environment.
Process tests using computerized scanning and scoring equipment.
Maintain departmental testing files.
Prepare testing data for entry into the Management Information System.
Retrieve data from the mainframe system and compile statistical reports.
Answer telephone calls, schedule appointments, greet test clients, provide information and materials, and answer questions.
Operate office and computer equipment; process data and maintain record databases using computer software.
Publicize testing information, including schedules.
Provide guidance to less experienced testing personnel or work studies.
Inventory and distribute testing materials and supplies.
Maintain computerized inventory databases and testing suspense files.
Perform other duties as assigned.