Testing Center Technician

CHESS • Santa Fe, NM

10d • Onsite

About The Position

The Testing Center Technician oversees reception, intake, test administration, security implementation, and record-keeping for students and community members taking exams and tests at the SFCC Testing Center. The technician maintains software and workstations, does not supervise staff, and contributes to the supervision of student employees. The position is onsite in Santa Fe, New Mexico, with a scheduled workday of 8:00 a.m. to 5:00 p.m., Monday through Friday, for 40 scheduled hours per week.

Requirements

• High school graduation or GED.
• One year of experience in student services, education, or a closely related field.
• Skills in test score interpretation and one-to-one communication with students and community members.
• Skill in using and troubleshooting current testing software.
• Ability to remain calm when dealing with anxious testers.
• Ability to work efficiently and stay focused in a fast-paced, multifaceted testing environment.
• Ability to manage reception, proctoring, and clerical responsibilities simultaneously.
• Ability to provide quality customer service.

Nice To Haves

• Experience with current testing software, such as PearsonVue and Praxis.
• Bilingual Spanish/English.

Responsibilities

• Conduct examinee intake and administer computer-based tests, including managing access passwords, printing results, generating reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining security.
• Serve as a point of contact for staff, faculty, and other institutions to help ensure exam scheduling requests and testing processes are conducted efficiently.
• Partner with department staff and faculty to help students navigate testing requirements and processes.
• Maintain detailed testing records and oversee secure storage of test materials at the Testing Center.
• Contribute to the supervision and training of student Testing Center employees.
• Assist the testing team with maintaining and troubleshooting workstation software.
• Resolve scheduling and student problems to support a smooth experience for test takers.
• Answer telephone calls and greet visitors, providing accurate general and test-specific information and assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED