Testing Center Supervisor

College of Southern Maryland • La Plata, MD

11d

About The Position

The Testing Center Supervisor oversees the operations of a campus Testing Center under the moderate supervision of the Department Director or designee. The role monitors, schedules, and supervises a broad range of testing activities, including placement and skills assessments, course and department exams, correspondence testing, distance-learning exams, Pearson VUE and other vendor certifications, nursing exams, GED completion exams, WorkKeys, CLEP, DSST, and ATI-TEAS. The position involves independent judgment and initiative, requires prior training and experience, and reports to the Testing Center Manager.

The supervisor administers and proctors exams, supports test security and academic integrity, supervises the Testing Center Assistant, and helps provide coverage at other campuses, in the evenings, and on weekends when needed. The role also communicates testing information to students, faculty, staff, and external institutions; coordinates accommodations with Disability Services; maintains webpages, records, and reports; and handles exam materials, supplies, and printing coordination. The position requires maintaining confidentiality of test materials and accommodation plans.

The work is mostly sedentary, with occasional lifting of up to 10 pounds and frequent or constant negligible exertion. The employee must also be able to move briskly between testing stations and workspaces. Work is performed in a relatively safe and secure environment. The schedule varies and includes days, evenings, and Saturdays.

Requirements

• Associate’s degree.
• Two years of experience in a college Testing Center or in test administration at the college or public high school level.
• Proficiency with standard computer use.
• Experience directing the work of others.
• Ability to work without close supervision, multitask, and prioritize.
• Ability to resolve customer issues and problems in a manner that exceeds client expectations.
• Ability to maintain accurate records in an approved database.
• Excellent verbal, written, and reporting communication skills.
• Ability to work autonomously and as a team member.
• Ability to complete required Testing Center certifications within six months of starting the position.

Nice To Haves

• Experience with Microsoft Word and Excel.
• Bachelor’s degree preferred.
• Current certifications through Pearson VUE, Meazure Learning, DSST, CLEP, and other relevant testing organizations within six months prior to starting.

Responsibilities

• Proctor exams during high-volume testing, emergencies, or staff shortages.
• Administer correspondence exams for students taking courses through other colleges or universities, coordinating receipt, proctoring, and return of exam materials.
• Administer credit-by-examination tests for CSM departments, CLEP, and DSST.
• Complete certifications and training required by exam companies and administer vendor certification exams, following company policies and candidate instructions.
• Administer placement tests, enter scores into Colleague as needed, provide score reports, and direct students to preparation resources.
• Administer CSM course exams and online ALEKS testing, and review remote testing sessions through Examity and/or ProctorU.
• Monitor the Testing Center through cameras and walk-throughs, enforce CSM’s Student Code of Conduct, and protect academic integrity.
• Supervise the Testing Center Assistant at the assigned campus and assist with coverage at other campuses when needed.
• Cover evening and weekend hours when needed and serve on search committees for Testing Center staff at other campuses.
• Manage the Testing Center monitoring system to ensure testing integrity standards are followed.
• Communicate Testing Center hours and services to students, faculty, staff, and external members of the college community.
• Answer phones, return voicemails, respond to emails promptly, and direct non-testing questions to appropriate personnel or departments.
• Coordinate with the Testing Center Manager to ensure customer information is current and communicate with professors about received exams and exam-related issues.
• Keep Testing Center webpages up to date and work with Disability Services on accommodation plans and exam scheduling.
• Collect office supply requests and order supplies; coordinate printing orders for all Testing Centers.
• Review RegisterBlast and paper exams, complete cover sheets as needed, log exams in Excel, and send exams to the correct Testing Center location.
• Create ALEKS accounts and Accuplacer vouchers for CSM students, and communicate with test vendors and other colleges.
• Maintain test security, enforce identification requirements, keep instructor test files secure and confidential, and return exam packets according to procedure.
• Maintain records of exam payments and produce an annual profit report, weekly and monthly Testing Center activity reports, and other reports as required.
• Perform other related duties as assigned.

Benefits

• Excellent health insurance benefits.
• State Retirement Pension plan.
• Wellness programs.
• Code Green early closure Fridays in the summer.
• College closure for spring break and several major holidays, including the week between Christmas and New Year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree