Testing Center Coordinator/Housing Assistant

Umpqua Community College•Roseburg, OR

5d•Onsite

About The Position

Umpqua Community College is hiring a full-time classified Testing Center Coordinator/Housing Assistant to support campus services and operations. The position serves students, faculty, residents, and community members by coordinating testing services, supporting campus housing operations, collaborating across departments, and contributing to projects and events that improve the student experience. The role requires strong organizational skills, sound judgment, adaptability, relationship-building, and willingness to perform hands-on work. Responsibilities vary throughout the year according to college needs and include service, technology, administrative coordination, and physical tasks. The coordinator schedules and proctors exams, maintains testing security and records, coordinates eligible student accommodations, and manages testing technology. Housing work includes resident check-ins and check-outs, coordinating room turnarounds, and performing summer maintenance and general upkeep. The position also assists with institutional events, communications and outreach, and technology and process-improvement projects. Applicants must not have been enrolled as a student at any institution during the six months immediately preceding employment and may not enroll while employed. Employment is contingent upon background check approval.

Requirements

Associate’s degree or equivalent professional experience.
At least 2 years of experience in higher education and/or administrative roles.
Proficiency with multiple technology programs and troubleshooting, such as Maxient, Banner, Canvas, or eRezlife.
Ability to obtain and maintain required certifications for assigned testing platforms.
Exceptional verbal and written communication skills for handling sensitive student data.
Ability to manage competing priorities across different departments.
Basic knowledge of plumbing, electrical, and building-related repair skills.
Ability to understand and carry out oral and written instructions.
Ability to communicate effectively with people of diverse ages and backgrounds, individually and in groups.
Ability to read, review, understand, and apply concepts from training, conferences, regulations, professional literature, and related materials.
Ability to work collegially and as part of a team, provide quality customer service, and work without supervision.
Applicants must not have been enrolled as a student at any institution during the six months immediately preceding employment and may not be enrolled at any institution while employed.
Applicants must submit a cover letter, current resume, and contact information (including email addresses) for three professional references.
Employment is contingent upon background check approval.

Responsibilities

Schedule exams for students, faculty, and external certification candidates.
Proctor tests while maintaining academic integrity and security protocols.
Coordinate accommodations for eligible students with the disability services office.
Manage testing software, secure browsers, hardware updates, and related technology.
Maintain records of testing fee collections, scores, and incident reports.
Manage resident check-ins and check-outs.
Coordinate room turnarounds with housing, facilities, custodial, and maintenance staff.
Perform summer maintenance, including furniture removal and assembly and general upkeep of rooms and buildings.
Assist with other housing projects as directed by the Director of Student Community Services.
Help coordinate institutional events such as open houses, orientation, and graduation.
Help create a standard operating procedure library.
Audit student services websites for accuracy and updated information and identify accessibility issues.
Secure tools, equipment, and materials needed to complete assignments.
Perform manual labor and other tasks as assigned.