Testing Center Program Specialist

CHESS•Santa Fe, NM

5d•Onsite

About The Position

The Testing Center Program Specialist conducts the Testing Center’s programs while ensuring compliance with federal and state regulations. The role maintains schedules, eligibility requirements, and registration procedures. The position does not supervise staff but may supervise assigned student employees. The specialist administers testing, maintains records and secure test storage, supports students and faculty, coordinates with external testing agencies and vendors, and manages fee-based third-party testing. The position also maintains Testing Center web information and testing data, prepares and revises approved forms and materials, and manages Testing Center operations in the manager’s absence. The position is based onsite in Santa Fe, New Mexico, and is typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. After-hours and weekend work may be required. The work is typically performed in an office. A complete application must include a resume/CV and cover letter.

Requirements

Bachelor’s degree in education or a related field.
One year of experience related to the duties and responsibilities of the position.
Knowledge of student confidentiality, test security protocols, and Testing Center policies for paper-based and computer-based examinations.
Knowledge of student services resources, retention practices, and principles of student support.
Knowledge of office procedures, records management, data collection, and data interpretation methods.
Knowledge of computers, internet-based testing platforms, job-related software applications, and multiple testing vendor systems.
Skill in decision-making, problem-solving, and exercising sound independent judgment.
Skill in interpersonal relations, customer service, and effective oral and written communication.
Ability to maintain accurate records and prepare detailed reports.
Ability to provide guidance and support to students, faculty, staff, and the public.
Ability to resolve conflicts and address concerns related to test administration, student services, and customer requests.
Ability to research and interpret testing policies and procedures and consistently enforce Testing Center, vendor, and institutional requirements.
Must be able to obtain approval as a proctor from Pearson Vue, College Board, Educational Testing Service, Meazure Learning, Metro, and other entities as required; failure to obtain or maintain required approval may result in termination.
Must work onsite in Santa Fe, New Mexico.
A complete application package must include a resume/CV and cover letter.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Conduct examinee intake and administer computer-based tests, including managing access passwords, printing results, generating reports, accommodating student requests, troubleshooting technical problems, and maintaining test security.
Maintain detailed testing files and oversee secure storage of paper-based tests.
Work with department staff and faculty to help students navigate testing requirements and processes; answer telephone calls and greet visitors, providing accurate general and test-specific information and assistance.
Serve as the point person for external testing agencies and test vendors, ensuring testing is conducted smoothly, accurately, and in compliance with standards and regulations.
Implement and manage fee-based third-party testing.
Ensure Testing Center web pages contain current information and make changes when appropriate.
Manage computerized testing data, including entering placement test scores, correcting errors, and locating student information.
May supervise assigned student employees.
Create and revise Testing Center forms and literature with manager approval, including employee training manuals, registration and testing procedures, informational handouts, and the emergency plan.
Manage Testing Center operations in the manager’s absence.