Testing Specialist

College of Lake County•Grayslake, IL

16h•Onsite

About The Position

Under the supervision of the Manager, Testing Centers, the Testing Specialist assists in coordinating testing services at the Grayslake Campus. The role administers exams in compliance with varied testing rules and regulations, scores and reports results, and maintains test security, integrity, records, and confidentiality. The specialist assists with input and training for testing employees and supports continuity of daily operations and excellent customer service. The position takes a team leadership role by helping the manager coordinate daily testing activities, including front-line testing and ADA services. Testing services include placement tests for college courses and programs; tests for traditional, distance-learning, and alternative-learning courses; accommodated testing for students with disabilities; professional certification and licensing exams; credit-by-exam testing; counseling and career assessments; and other proctored exams. Exams may be computerized, paper-based, or internet-based. The specialist also supports testing technology, maintains training materials and supplies, and performs other related duties as assigned. The schedule is Monday through Thursday, 12:00 p.m. to 9:00 p.m., and Saturday, 9:00 a.m. to 3:00 p.m., for 40 hours per week. The position is full-time and based at the Grayslake Campus. Pay is $20.32 per hour.

Requirements

Associate's degree and three years of related experience, or a bachelor's degree and two years of related experience.
Computer proficiency using word processing, spreadsheets, databases, various software programs, and computer troubleshooting.
Good organizational, communication, and customer-service skills.
Ability to work effectively and constructively with people of diverse cultures, language groups, and abilities.
Sensitivity and ability to work with diverse academic, socioeconomic, cultural, and ethnic backgrounds, including people with disabilities.
Ability to establish and maintain effective working relationships with people contacted in the course of work.

Nice To Haves

Experience working in a testing or educational setting.
Bilingual proficiency in Spanish and English.
Schedule flexibility to meet departmental needs.

Responsibilities

Provide clear and concise instructions and information to testing participants and staff.
Communicate with staff, faculty, external testing services, community partners, and others to support effective and efficient testing services.
Handle and resolve customer-service and staff issues, reporting them to the supervisor as appropriate.
Assist in supervising and coordinating testing services at the Grayslake Campus.
Administer exams in compliance with applicable testing rules, regulations, and procedures.
Score and report test results as appropriate.
Maintain exam security, records, and confidentiality of testing and student information.
Serve as a Pearson Vue Center proctor.
Attend trainings, certification programs, and professional development workshops required for effective testing-service delivery and supervision.
Handle proctoring and testing payments.
Resolve technical and testing-software support issues in coordination with the Information Technology department and external technical support services, and report issues to the supervisor.
Maintain proficiency in testing and college-related technology, including RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport.
Assist in updating and maintaining testing-services training manuals.
Assist in maintaining an inventory of testing-service supplies and materials.
Perform other related duties as assigned.