Testing Specialist

College of Lake County•Grayslake, IL

23h•Onsite

About The Position

Under the supervision of the Manager, Testing Centers, the Testing Specialist assists in coordinating testing services at the Grayslake Campus. The role administers exams in compliance with applicable testing rules and regulations; scores and reports test results; and maintains test security, integrity, records, and confidentiality. The specialist assists with input and training for testing employees and supports the continuity of daily operations and excellent customer service. The position also takes a team leadership role by helping coordinate daily testing activities and front-line testing and ADA services to promote consistency, accuracy, and test security. Testing services include placement testing; exams for traditional, distance-learning, and alternative-learning courses; accommodated testing for students with disabilities; professional certification exams; CLEP and DSST credit-by-exam testing; counseling and career assessments; and other proctored exams. Exams may be computerized, paper-based, or internet-based, with distinct rules and procedures. The specialist also provides customer service, handles proctoring and testing payments, addresses technology and software support issues, maintains testing-related technology proficiency, and assists with manuals and inventory. The position is full-time, 40 hours per week, at the Grayslake Campus. The schedule is Monday through Thursday, 12:00 p.m. to 9:00 p.m., and Saturday, 9:00 a.m. to 3:00 p.m. Pay is $20.32 per hour. The expected start date is October 30, 2026.

Requirements

Associate's degree plus three years of related experience, or bachelor's degree plus two years of related experience.
Computer proficiency with word processing, spreadsheets, databases, software programs, and computer troubleshooting.
Good organizational, communication, and customer service skills.
Ability to work effectively and constructively with people from diverse cultures, language groups, and abilities, with sensitivity to diverse academic, socioeconomic, cultural, and ethnic backgrounds, including people with disabilities.
Ability to establish and maintain effective working relationships with people contacted in the course of work.

Nice To Haves

Experience working in a testing or educational setting.
Bilingual proficiency in Spanish and English.
Schedule flexibility to meet departmental needs.

Responsibilities

Provide clear instructions and information to testing participants and staff.
Communicate with staff, faculty, external testing services, community partners, and others to support effective testing services.
Handle and resolve customer service and staff issues, reporting them to the supervisor as appropriate.
Assist in supervising and coordinating testing services at the Grayslake Campus, including placement, course, accommodated, certification, credit-by-exam, counseling, career assessment, and other proctored exams.
Administer exams in compliance with applicable testing rules, regulations, and procedures.
Score and report test results as appropriate.
Maintain exam security, records, and confidentiality of testing and student information.
Serve as a Pearson VUE Center proctor.
Attend training, certification programs, and professional development workshops needed to support testing services.
Handle proctoring and testing payments.
Resolve technical and testing-software support issues in coordination with the Information Technology department and external technical support services, and report issues to the supervisor.
Maintain proficiency in testing and college-related technology, including RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport.
Assist in updating and maintaining testing-services training manuals.
Assist in maintaining inventory of testing supplies and materials.
Perform other related duties as assigned.