Test Center Administrator (Bloomington, MN)

Pearson•Bloomington, MN

1d•Onsite

About The Position

Pearson VUE is hiring a regular part-time Test Administrator to provide secure exam delivery and superior customer service in a comfortable, friendly environment at its Bloomington, Minnesota test center. The role involves following testing procedures and company policies, assisting candidates through the exam process, proctoring exams, resolving technical issues with internal departments, and performing light housekeeping. The position averages approximately 10 to 18 hours per week, with additional hours expected during peak seasons, particularly spring and summer. Work hours fall between 7:15 AM and 8:00 PM, Monday through Saturday, with approximately two to three Saturdays per month. Specific shifts depend on scheduling needs, and schedules are provided two to four weeks in advance.

Requirements

High school diploma or equivalent.
Flexible availability for varying work hours and days.
Beginner to intermediate experience with Microsoft Word, Excel, and Outlook.
Ability to sit for long periods and escort candidates to and from the testing room.
Ability to bend, stoop, and lift up to 20 pounds with reasonable accommodation.
Comfort working in a quiet testing environment, ability to hear soft voices, and ability to see details from a distance.

Nice To Haves

At least one year of customer service experience.
Experience proctoring exams.

Responsibilities

Comply with testing procedures and company policies, using careful judgment.
Check in testing candidates, verify identification, and explain the exam process.
Proctor candidates while they are testing.
Work with internal departments to troubleshoot technical issues.
Perform light housekeeping, including vacuuming floors and sanitizing keyboards after each candidate's examination.
Perform other duties as assigned.