Territory Service Rep OH
About The Position
The Territory Service Representative provides full store service to a National Home Center (NHC) account across an assigned territory of stores. The representative travels to stores on a regular, predetermined call schedule and may cover additional stores because of vacancies, paid time off, or increased business needs. Travel to stores may be daily or overnight, and significant travel is required; expenses are covered under the Corporate Travel Policy. The role maintains product inventory and store presentation, supports replenishment and store resets, trains store personnel, and evaluates product and market performance. The representative also participates in special events and manages expenses according to corporate policies and procedures.
Requirements
- High school diploma.
- Current, unrestricted driver’s license (other than for vision correction), an acceptable driving record, and adequate ongoing auto insurance on a personal vehicle.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Ability to communicate successfully verbally and in writing with employees and various levels of management.
- Solid organizational and time-management skills.
- Ability to work independently, make accurate decisions, analyze risk, and adhere to deadlines.
- Ability to work a flexible schedule.
- Ability to demonstrate courtesy, diplomacy, and tact, and to foster relationships based on integrity and professionalism.
- Ability to travel daily or overnight to service stores.
- Ability to stand, handle or feel, and squeeze or grasp throughout the workday; reach with hands and arms and use depth perception for much of the workday; walk, perform repetitive motions, and operate moving equipment for about half the workday; and work bent at the waist, stoop, kneel, crouch, bend, or twist for part of the workday.
- Ability to lift, push, or pull up to 50 pounds without assistance and 75–100 pounds with assistance.
Nice To Haves
- Training in construction and/or inventory analysis.
- Prior field service or big-box retail experience.
- High motivation, customer orientation, and self-starter qualities.
- Strong organization, attention to detail, and follow-up and follow-through skills.
- Experience and/or knowledge of the building products or materials industry.
Responsibilities
- Travel to stores within the assigned territory on a regular, predetermined call schedule and service those stores.
- Travel to additional stores outside the assigned territory as needed.
- Maintain accurate inventory through focus and cycle count adjustments or by notifying customers of necessary changes.
- Maintain the appearance of company products in stores by cleaning, culling, placing suggested orders, preparing returns and credits, and ensuring point-of-purchase materials are current and in place.
- Train store personnel on the company’s products and services.
- Analyze performance, product mix, market conditions, and new product opportunities, and recommend changes when appropriate.
- Facilitate store reset activity with the NHC Store Planning Team as required.
- Participate in special events such as grand openings, contractor nights, product knowledge training, and company meetings.
- Stock assigned replenishment orders within 48 hours of delivery to the store and stock additional stores as needed.
- Manage expenses according to corporate policies and procedures.
- Perform other duties as assigned.
Benefits
- Travel expenses are covered under the Corporate Travel Policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
