Territory Sales Manager

Johnstone Supply LLC•Shreveport, LA

About The Position

Johnstone Supply is seeking an outside sales professional to represent the company and support local HVACR contractors. The role focuses on building customer relationships, understanding contractors’ business needs, and providing product expertise, tailored solutions, and quality service. The Territory Manager plans and develops sales within an assigned territory, coordinates with branch teams, resolves customer issues, tracks sales activity, and represents the company at industry events and customer functions. Travel of 50% or more is required.

Requirements

At least 3 years of direct sales experience; experience may come from a variety of work experiences or educational backgrounds.
High school diploma or GED required.
Maintain a valid driver’s license and a professional personal appearance.
Ability to travel 50% or more.
Ability to develop customer expansion strategies and sales forecasts; identify high-value opportunities and business potential; diagnose problems and connect solutions to customer needs.
Strong listening, questioning, and two-way communication skills; ability to present programs professionally, influence and negotiate, drive customer decision-making, adapt to different personalities, and diplomatically address issues.
Ability to prioritize tasks and manage time effectively, execute and implement sales programs, coordinate with stakeholders, and use tracking systems to manage follow-ups and action items.
Proficiency with CRM software, Excel, Word, PowerPoint, and Outlook; ability to use data-tracking, presentation, and point-of-sale software.

Nice To Haves

Bachelor’s degree in business, engineering, or a related field.
HVAC-R industry and technical knowledge.
Basic mechanical aptitude.
English/Spanish bilingual skills.

Responsibilities

Research and categorize customers according to revenue potential, creditworthiness, and business needs; develop and update territory plans, sales forecasts, and goals.
Build and maintain relationships with key decision-makers, regularly engage customers to understand their needs, provide insights, and adjust programs; act as a trusted advisor.
Identify customer needs, present tailored product and service solutions, explain value, guide customers through the buying process, and close sales.
Share customer insights with branch teams, coordinate internal support for customer needs, and follow up on leads and issues identified by the team.
Serve as the primary contact for customer issues and work to ensure customer satisfaction.
Enter customer interactions into CRM, analyze sales and buying behaviors, monitor industry trends, and maintain product knowledge through ongoing training.
Represent Johnstone Supply at industry events, trade shows, and customer-requested functions.
Travel to prospective clients and current customers and attend industry events.

Benefits

Competitive paid time off (PTO).
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting.
Holiday pay for 7.5 holidays per year.
Paid parental bonding time.
Employer-subsidized medical, dental, and vision plans.
Employer-paid life insurance and short-term disability.
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
24/7 access to virtual care and telehealth options.
Health Savings Account (HSA) with employer contribution and flexible spending accounts (FSA).
Wellbeing program with the opportunity to earn reduced medical costs.
Employee Assistance Program (EAP) for employees and their families.
Tuition reimbursement.
Employee referral bonus program.
Employee service milestone recognition program.
Competitive wage.