Territory Patient Admission Coordinator (Clerical)
About The Position
The Territory Patient Admission Coordinator establishes and maintains communication with clients, family members, and referral sources in an assigned territory. The role partners with agency staff, referral sources, and sales teams to support patient satisfaction and outcomes. It is responsible for timely acceptance or decline of referrals according to agency criteria and for obtaining the information and documentation needed to complete quality referrals. The territory may encompass one or more states in AccentCare’s operations and may change based on business needs. This is a full-time clerical position based in Burnsville, Minnesota, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. It is not a remote or virtual position. The hourly salary range is $23.00 to $30.00.
Requirements
- High school diploma or GED.
- At least one year of experience in home care, hospice, or personal care services.
- Healthcare professionals with experience as LPNs, CMAs, PTAs, or COTAs are encouraged to apply.
Nice To Haves
- Prior experience using Electronic Medical Records (EMR), with HCHB preferred.
- Experience dealing with healthcare payors such as Medicare, Medicaid, and commercial payers.
Responsibilities
- Collaborate and communicate effectively with referral sources, sales teams, clients, and local agency operations to collect information needed to process quality referrals.
- Document referral-related information, actions taken, and required follow-up accurately and promptly in the medical record; use agency software to complete required workflow tasks within established time frames, as applicable.
- Attend to referrals received through platforms such as eFax, telephone, referral portals, and hospital EMR portals in a timely manner.
- Review Medicare client eligibility alerts and responses, where applicable.
- Request the H&P, discharge summary, and other documents needed by the CPOCC team for ICD-10 coding when they are not included with referral information.
- Complete follow-up calls with clients, caregivers, or referral sources to collect or confirm information, such as out-of-pocket expenses, the availability of a teachable caregiver, and missing demographic or physician information.
Benefits
- Medical, dental, and vision coverage
- Paid time off and paid holidays
- Professional development
- Company-matching 401(k)
- Flexible spending and health savings accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
