Coordinator Clerical Operations

Sutter Health•Lakeport, CA

5d•$30 - $36

About The Position

The Coordinator Clerical Operations oversees, organizes, and coordinates centralized scheduling, including creating and updating employee schedules, ensuring patient information is accurate, and addressing potential conflicts. The role directs, implements, and updates policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. It oversees efficient department operations to accomplish goals on time and ensures services are consistent with best practices, accreditation standards, and state and federal regulations.

Requirements

High school diploma or General Education Diploma (GED).
Four years of recent relevant experience.
Customer service and phone management skills.
Organization, multitasking, communication, and problem-solving skills.
Knowledge of medical terminology, including diagnostic tests, surgeries, consultations, and procedures.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time management and organizational skills, including prioritizing assignments and meeting deadlines within standardized procedures.
Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work autonomously and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Oversee, organize, and coordinate centralized scheduling.
Create and update employee schedules.
Ensure the accuracy of patient information and address potential scheduling conflicts.
Direct, implement, and update policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
Oversee efficient department operations and accomplish goals in a timely manner.
Ensure services are consistent with best practices, accreditation standards, and state and federal regulations.
Prioritize and delegate assignments to achieve department objectives and meet deadlines.
Identify, evaluate, and resolve complex issues with little or no precedent.