Office Coordinator Clerical

Cleveland Clinic

1d•Onsite

About The Position

The Office Coordinator Clerical supports the operation of the Stuart Family Health Center department by providing customer service to patients and visitors and performing administrative duties. The role serves as a gateway for patient access through the physician's office and handles day-to-day practice operations. The caregiver is cross-trained to support patient registration and checkout across specialties, helping ensure a smooth appointment experience from check-in through checkout. The position works with physicians and nurses and helps patients access Cleveland Clinic through appointment scheduling or by serving as a liaison with patients and other medical departments. The schedule is described as varying shifts Monday through Friday with rotating weekends and holidays, between 7:00 a.m. and 5:00 p.m.; the office is open until 7:00 p.m. on Tuesdays, requiring some flexibility. The posting also lists a 7:30 a.m.–6:30 p.m. schedule and a day shift. The caregiver must follow Standard Precautions and use personal protective equipment as required for procedures. Employment offers are followed by controlled-substance testing, and caregivers must comply with the annual influenza vaccination program or obtain an approved exemption.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.
Excellent customer service, interpersonal, oral communication, and written communication skills.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic through direct appointment scheduling or by serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and promptly.
Take and relay phone messages clearly and concisely in accordance with Cleveland Clinic policy.
Arrange calendars, meetings, and travel as requested, and ensure required forms are completed.
Reschedule patients affected by physician absences in a timely manner.
Retrieve laboratory and radiology reports through Net Access and dictated reports through Total eMed as needed.
Verify and update patient demographic and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Obtain information such as the primary care provider, referring physician, and CPT/DX codes before entering requests into the referral module.
Enter reasons for all visits on appointments.
Complete surgery packets correctly and deliver them in a timely manner to OPS and Access Plus.
Work with nurses to reconcile day sheets with charge tickets.
Maintain complete, current documentation and files, including product and service quotes.