Office Coordinator Clerical

Cleveland Clinic•Palm City, FL

About The Position

The Office Coordinator supports clinic operations by collaborating with physicians, nurses, and other caregivers. The role involves answering and triaging calls, scheduling appointments and procedures, obtaining referrals and authorizations, and handling other administrative duties. The coordinator works with multiple specialties and community practices and helps patients access care by scheduling appointments directly or serving as a liaison with patients and other medical departments. The position is Monday through Friday, with a stated schedule of 8:30 AM–5:30 PM and flexibility in start and end times based on business needs.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.

Nice To Haves

Medical office or insurance experience.
Prior experience in a pediatric environment.

Responsibilities

Answer and triage calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic through appointment scheduling or by serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay phone messages clearly and concisely in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements and ensure required forms are completed.
Reschedule patients affected by physician absences in a timely manner.
Retrieve lab, radiology, and dictated reports using the specified systems when needed.
Verify and update patient demographic and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Obtain required information, including PCP, referring physician, and CPT/DX codes, before entering a request into the referral module.
Enter reasons for all visits on appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, up-to-date documentation and files, including product and service quotes.