Admission Coordinator

Exalt Health Inpatient Rehab Hospital Wildwood•Wildwood, FL

3d•Onsite

About The Position

The Admission Coordinator facilitates smooth and efficient patient admissions to Exalt Health’s inpatient rehabilitation hospital in Wildwood, Florida. The role coordinates with patients, families, referral sources, and the hospital’s interdisciplinary team to support a seamless transition into care. The coordinator fields initial inquiries; conducts patient pre-screenings; gathers information and completes forms; verifies insurance coverage and benefits; obtains pre-authorizations; and works with insurers to resolve coverage issues. The role maintains communication with patients, families, referral sources, and hospital staff, collaborates with physicians, therapists, and case managers to gather medical documentation and coordinate assessments, and arranges admissions and transportation as needed. The position also maintains accurate patient records in the electronic medical record or admissions system, updates demographic and insurance information, tracks admission status, and provides customer service by answering questions and addressing concerns. This is an in-facility, non-remote role in a climate-controlled, well-lighted, ventilated, smoke-free, and accessible environment. The work may be stressful at times. Weekday or weekend work, evening or night shifts, and work on religious or legal holidays may be required as needed or on scheduled days/shifts.

Requirements

High school diploma or equivalent required.
1–2 years of experience in a healthcare setting, preferably in admissions, patient registration, or case management.
Knowledge of medical terminology and insurance verification processes.
Organizes and prioritizes tasks and completes responsibilities accurately within specified time constraints.
Excellent attention to detail and accuracy.
Analytical and problem-solving abilities.
Ability to work under deadlines and handle multiple tasks.
Effective English verbal and written communication; legible writing.
Reading and comprehension ability sufficient to perform job duties.
Ability to work cooperatively with coworkers and other hospital employees.
Proficiency in a Microsoft Windows environment, including Outlook, Word, Excel, and PowerPoint.
Ability to lift up to 30 pounds, with or without assistance.
Ability to stand, sit, reach, push, pull, stoop, kneel, crouch and/or crawl, grasp, and use fine finger movement.
Regular, reliable, and predictable attendance and punctuality.
May be required to work weekdays and/or weekends, evenings and/or night shifts, and religious and/or legal holidays as needed or on scheduled days/shifts.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Field initial inquiries from patients, families, and referral sources, including hospitals, skilled nursing facilities, and physicians.
Conduct pre-screenings to assess whether patients are appropriate for inpatient rehabilitation.
Gather patient information, complete required forms, and initiate admissions.
Verify insurance coverage and benefits for inpatient rehabilitation services.
Obtain pre-authorizations and work with insurance companies to resolve coverage issues.
Communicate with patients, families, referral sources, and internal hospital teams about the admission process.
Collaborate with physicians, therapists, and case managers to gather medical documentation and coordinate patient assessments.
Schedule patient admissions and coordinate transportation arrangements as needed.
Maintain accurate patient records in the hospital’s electronic medical record or admissions system.
Update patient demographic information and insurance details, and track admission status.
Answer questions and address patient and family concerns throughout the admission process.
Maintain reliable attendance and punctuality, follow the dress code and Standards of Business Conduct, and perform other duties assigned by a supervisor.
Support cultural diversity by promoting and maintaining an inclusive, respectful, and accepting work environment.