Territory Manager - Substance Use Disorder (Spokane Area)

You Are Accountable•Spokane, WA

4d•Onsite

About The Position

Accountable is a virtual support program for substance use recovery and sobriety, matching members with certified peer recovery coaches, daily breathalyzer monitoring, remote drug testing, and recovery groups. The company was founded by people in recovery and has served over 10,000 members, with expanding payer coverage. This role is the company's representative in a specific territory, responsible for building relationships with clinicians, discharge planners, and community partners to drive referrals. The company emphasizes ethical referral practices, focusing on outcomes and trust rather than financial incentives.

Requirements

Reside in the territory.
Hold a valid driver's license.
Have reliable transportation.
2+ years of outside sales, community outreach, admissions, or business development experience.
Ability to speak the language of the treatment world (understanding detox, residential, PHP, IOP, outpatient, MAT, and sober living, and where recovery support fits).
Understanding of how care is paid for and accessed (private pay, commercial insurance, Medicare) to answer cost-related questions.
Proven experience with cold outreach, list building, and converting cold contacts into relationships.
Experience carrying and hitting a sales number.
Ability to communicate credibly with diverse professionals (e.g., clinical directors, parents).
Disciplined about CRM usage with same-day logging.

Nice To Haves

Existing relationships with treatment providers or clinicians in the Spokane market.
Personal or family recovery experience.

Responsibilities

Build and work a territory plan covering the market's referral sources.
Be in the field 4–5 days a week, conducting 15–20 meetings weekly once ramped.
Sell consultatively, understanding referrer needs before pitching and being willing to state when Accountable is not the right fit.
Call on treatment providers including residential programs, detoxes, PHP/IOPs, sober livings, and their associated staff (discharge planners, case managers, alumni coordinators).
Call on clinical providers such as therapists, addiction medicine and psychiatry practices, primary care, and hospital social workers.
Call on community partners including drug courts, interventionists, DUI and family law attorneys, EAPs, and recovery community organizations.
Run in-services and lunch-and-learns.
Attend relevant coalition meetings, recovery events, and conferences.
Activate new accounts and maintain existing ones, aiming for at least quarterly referrals from each active account.
Close the loop with every referrer after each interaction.
Log all activity in the CRM on the same day.
Adhere to Accountable's compliance standards in all referral relationships.